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The payment this morning would not yet be shown, but you could contact billing by the link below in respect of the 20th October payments, though some may not appear until your next online statement. https://www.telstra.com.au/chatnow/landing
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee. 50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".