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Hi Bee1234, That is certainly not good to hear and very inconvenient for your current needs. I am so very sorry that this happened especially before you planned. Regrettably, it shall take up to 5 Business Days to reconnect it, which would be around 6 days before you requested it to be done. If you speak with our Complaints Team via 13 2200 they may be able to arrange a rebate for the prepaid device. Please let us know.
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