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KazzieGeorge
Level 2: Rookie

Slow activation.

Answered

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

1 ACCEPTED SOLUTION

Accepted Solutions
KazzieGeorge
Level 2: Rookie
Accepted Solution

Re: Slow activation.

Live chat this am advised that Should ring 180080019 after 0800 this am. Hmmmm.


@Matsuda wrote:

Sorry to hear this KazzieGeorge, 

 

What were you advised last when you contacted our mobile technical support team?

 

Please let me know.

 

- Matty


 

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7 REPLIES 7
Level 22: Superhuman

Re: Slow activation.

You can check with Mobile Technical Support by chat   

https://www.telstra.com.au/chatnow/landing   or 132200.

Alternatively, you can contact the store for them to check the system.

If you churned from another providor / network, the time delay is not unusual late Friday.

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Support Team
Support Team

Re: Slow activation.

Hey KazzieGeorge, thank you for your post.

I am sorry to hear of the delay in your activation, that is frustrating. Give our team a call on 13 22 00 and we will investigate.

Please let me know how you go.

Thank you.
- Ryan

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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KazzieGeorge
Level 2: Rookie

Re: Slow activation.

Monday am....still no activation.  !!!!!

 

Support Team
Support Team

Re: Slow activation.

Sorry to hear this KazzieGeorge, 

 

What were you advised last when you contacted our mobile technical support team?

 

Please let me know.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

KazzieGeorge
Level 2: Rookie
Accepted Solution

Re: Slow activation.

Live chat this am advised that Should ring 180080019 after 0800 this am. Hmmmm.


@Matsuda wrote:

Sorry to hear this KazzieGeorge, 

 

What were you advised last when you contacted our mobile technical support team?

 

Please let me know.

 

- Matty


 

KazzieGeorge
Level 2: Rookie

Re: Slow activation.

Not really an accepted solution Accepted solution is 1 thing....service.

 

Support Team
Support Team

Re: Slow activation.

Apologies, it seems a system glitch has tagged your post as an accepted solution. Having said this, if you are experiencing this length of delay with your SIM activation, contacting our phone teams would be the right option to get this resolved.

 

Keep us updated on how you get on when you speak to them.

 

-Kieran

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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