NBN faults since May. Still no end in sight and. Technician came to house for five minutes ..did a ookla speed test and said...yep...there's a problem...I will write a report...and that was it. Horrible..just horrible
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Apologies for the time taken to get this resolved @kah2673
I can see you also have an open complaint & have followed up with the team that manages the complaints to request contact on your behalf
While you can expect contact as soon as possible, contact usually occurs within 2 business days when we request contact on your behalf.
If you don't receive contact by close of business Thursday, please let me know here
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Now, the problem in getting NBN Co to have a look at that (and I have been through this process), is that your loss in Line Rate is not great enough for them to automatically send out a technician if requested by Telstra. As your line rate is above 25Mbps and the loss only about 25% of what you had previously, that puts it in their acceptable service category.
You could argue that the loss in upload rate is greater than 50%, but they generally don't consider upload rate when classifying a consumer service as in fault.
I will say this however, with your current Down Line Rate, I would expect your Up Line Rate to be far greater than it is, so it does indicate a fault of some sort.