PennyTrayshun
Level 1: Cadet

Telstra Premium , It Ain’t!

What a crock You can’t call from overseas even though that was promised prior to paying and an influencing factor in the purchase decision process 

thirves and rogues

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3 REPLIES 3
Level 21: Augmented
Level 21: Augmented

Re: Telstra Premium , It Ain’t!

@PennyTrayshun I believe the Telstra Platinum oversea's support number is  +61 439 12 5109.

 

Is there anything we might be able to help you here without knowing any account details?

 

[EDIT} Sorry, I guess your talking about a "Telstra Premium Plus Plan"?

 

 

Mmmmm... hot pineapple donut and a coffee!
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Premium , It Ain’t!

I don't think Telstra Platinum has a direct overseas contact number, though it is available via live chat 24/7 anywhere with an internet connection.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Premium , It Ain’t!

Which country are you in and which model phone are you using?

 

If you can't call the +61 439 125 109 number to get through to support, you can use https://Livechat.telstra.com 

Don't use Safari and when the initial page opens, tell your browser to Request the Desktop Site (via the 3 dot icon top or bottom corner of browser screen).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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