Level 1: Cadet

Telstra Premium , It Ain’t!

What a crock You can’t call from overseas even though that was promised prior to paying and an influencing factor in the purchase decision process 

thirves and rogues

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented
Level 21: Augmented

Re: Telstra Premium , It Ain’t!

@PennyTrayshun I believe the Telstra Platinum oversea's support number is  +61 439 12 5109.


Is there anything we might be able to help you here without knowing any account details?


[EDIT} Sorry, I guess your talking about a "Telstra Premium Plus Plan"?



Someone keeps putting vegetables in my beer crisper
Level 23: Superhero
Level 23: Superhero

Re: Telstra Premium , It Ain’t!

I don't think Telstra Platinum has a direct overseas contact number, though it is available via live chat 24/7 anywhere with an internet connection.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Premium , It Ain’t!

Which country are you in and which model phone are you using?


If you can't call the +61 439 125 109 number to get through to support, you can use 

Don't use Safari and when the initial page opens, tell your browser to Request the Desktop Site (via the 3 dot icon top or bottom corner of browser screen).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit