What a crock You can’t call from overseas even though that was promised prior to paying and an influencing factor in the purchase decision process
thirves and rogues
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@PennyTrayshun I believe the Telstra Platinum oversea's support number is +61 439 12 5109.
Is there anything we might be able to help you here without knowing any account details?
[EDIT} Sorry, I guess your talking about a "Telstra Premium Plus Plan"?
Which country are you in and which model phone are you using?
If you can't call the +61 439 125 109 number to get through to support, you can use https://Livechat.telstra.com
Don't use Safari and when the initial page opens, tell your browser to Request the Desktop Site (via the 3 dot icon top or bottom corner of browser screen).