Telstra (Retired)
Telstra (Retired)

Track My Order

Recently we became aware of an issue regarding the "Track My Order" function provided on telstra.com and through MyAccount.


Last night we deployed a fix that shall allow anyone with a new 14 character order number "x-xxxxxxxxxx" to be able to view it online.


If you experience any issues with this then please inform us.


MyAccount Manager

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 23: Superhero

Re: Track My Order

Sadly though all it returns for me (with the new length) is:



If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Telstra (Retired)
Telstra (Retired)

Re: Track My Order

Hi Kalak,


I have just had a check of the system and was able to recieve a response without any issues.


The order number should fit the format of "1-xxxxxxxxxxxx" 


If you are having further problems, please send me a private message with the details and I can have a deeper look on our end.


MyAccount Manager
Level 1: Cadet

Re: Track My Order

I have been told there is a problem finding my order, which I made online today.  I've been told to ring Telstra but I am in New Zealand, isn't there some other way of tracking my order?

Community Manager Community Manager
Community Manager

Re: Track My Order

Orders placed online will have an online order number initially. Once they are processed you will be notified with an order number in the format 1-1.


Before this is done the team that can look them up is only available over the phone, regrettably. You can try Live Chat (link in my signature) and they may be able to call the online store team for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now