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When will my complaints case manager actually contact me it has been 96 hours
My complaint nunber is SR1-1204532099406. my internet service was incorrectly disconnected by Telstra on the 4th of July. It took 5 hours on the phone to different team members to get the matter resolved. Including 3 hours on my birthday and I'm a new mother who needs that service to operate my business from home. I'm looking for compensation for my time, for the lack of service for a number of days and for the $180 I had to spend on my mobile to have a connection. Your service has been absolutely atrocious. Hard to believe how bad it could be but your organisation showed how bad was possible. I look forward to hearing about my compensation and I'm disgusted that I'm having to contact you