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Level 2: Rookie

Why can I not get updates on my NBN data usage.  It used be consistent but over recent weeks has been very patchy.  There have been no daily updates at all since 13th May ; it is really very poor.  I tried to speak to someone about it but the wait ti ...

Level 4: Private Eye

hi all. i can sign into Telstra plus. but when i sign in in i get this error saying "something went wrong. please try again later." it says this all the time when i log into my account. please help me.

Level 1: Cadet

I was trying to let you know I paid my account

Level 3: Gumshoe

Getting frustrated at the lack of help when trying to sign up to Telstra Plus, the error message I keep getting is the account holder needs to sign up, I am the account holder, I have spent hours on chat, go into stores on the phone to call centre ha ...

Level 2: Rookie

Hi I have been trying for over 2 weeks since I received the text to join Telstra plusContinual message saying Something Went wrong SorryBeen with Telstra for many many years Very frustrating  

Level 1: Cadet

I have managed to display each mobile service on the account to show the employees name that uses the service. I was informed to set this up in the Telstra tools i would have to manually enter it in for each phone number.  however when i go to find m ...

Level 1: Cadet

I’m trying to find a telephone number that isn’t a 13 number to call Telstra from overseas. Surely this should be possible without having to resort to an internet search engine? 

Level 1: Cadet

Phone number change in personal account

Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid links.

Hi, Telstra Plus is her ...

Level 1: Cadet

I was trying to let you know I paid my account

Level 6: Bloodhound

Hello Team, Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec.  Thank you for that. I power cycled the modems and ta da all was in order.  Since that moment, though, my usage is not recorded inside My Account.  Indeed the product ...

Level 1: Cadet


Level 3: Gumshoe

Hey, When I log into my Telstra account and go to offers, there's a Foxtel Now "Offer" redeemable for my mobile number. I put offer in quotes because what I get if I click redeem is a mystery. Does anyone know? At the bottom in all the terms it says ...

Level 1: Cadet

Each time I open My Account, I am asked to update this, but after recording details receive message - enter an email address that does not end in .... or only email address ends in What email address is required?

Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

Level 5: Eagle Eye

Hi,Returning to Australia next month, but lost my mobile phone sim card whilst away.When I arrive back in Australia, I plan to get a new sim for my old number (it is still active) or just get a new sim with new number.Which would be the quickest / ea ...

Level 1: Cadet

We are trying to have a look at our daughters incoming and outgoing calls via Telstra mobile protect... there has been ongoing issues, as a family, daughter included, we decided to turn on Telstra mobile protect... taking the feeling of ratting peopl ...

Level 1: Cadet

I have been into a Telstra office with my marriage cert showing my change of name, but I am still receiving my bill in my old name.

Level 6: Bloodhound

  I made an order 4 business days ago and my order is still "Pending" .... what exactly does that mean? Is the order approved? Or is there just a lot of orders and it awaiting to be filled? Thanks.

Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

Level 1: Cadet

I can't chat to support nothing happens why's

Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

Level 2: Rookie

Been trying to send a reply to your email box but it is bouncing back saying mailbox is full!

Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

Level 7: Deputy Inspector

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

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