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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: http://livechat.telstra.com/TCOM:ContactUsnlineSer ...

Telstra (Retired) Yannick
Telstra (Retired)

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

Onieay
Level 1: Cadet

Maureen Kirkpatrick <details removed to protect privacy>

Vicki777
Level 1: Cadet

I’d like to complain about current complaint lodged

Nonna24
Level 1: Cadet

I returned my leased iPhone 7 Plus which was 18 months old when I purchased a new iPhone XS online from Telstra.  My 7 Plus had a tempered glass screen from Day 1 & was always in a case. It was in perfect condition - like brand new. I returned it fro ...

stupid6
Level 1: Cadet

My wi-fi is always going away. I leave in the morning and it is on. I get home & it is off until I turn it on with my mobile phone. in

Hb99
Level 1: Cadet

Called 1300 363 942. Asked if I used the email for banking and shopping. Got me to install remote access software. Which I tentatively did as I called them. He started fiddling around in my command prompt window. Told me I was being hacked. I started ...

SB999
Level 1: Cadet

I hit the chat now button and nothing happens? 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Tobsdad
Level 1: Cadet

Just wondering if someone can enlighten me as to what is a reasonable amount of time to await a response from Telstra following the lodgement of an online complaint. Lodged a complaint and followed that up with a subsequent one 2 weeks later regardin ...

zaff
Level 1: Cadet

Hi there, In My Account portal I can access full itemised usage CSV report for current financial year, but don't see it for the last FY. Is there a way to download that? Phone support suggested doing privacy data access which looks like an overkill.C ...

Sam286
Level 1: Cadet

Hey There,
I just left Australia and had a month to month mobile service with Telstra. I’m now trying to disconnect my service but the website doesn’t allow me to either;
- open 24/7 chat
- follow any links posted from previous threads that take me to d ...

Onieay
Level 1: Cadet

Maureen Kirkpatrick <details removed to protect privacy>

Panagioti65
Level 1: Cadet

I used to access smart controls via the Tesltra MY Account.  the menu seems to have disappeared.  Can someone give me an up to date instruction on where I access these mysterious controls through the menu?   All I want to do is manage my teen daughte ...

Rods11
Level 1: Cadet

How do I updaate my visa card

TL_66
Level 1: Cadet

How do i enable telstra billing on my account so i can charge things i buy of the play store to my telstra billing

Wija1924
Level 1: Cadet

Hey There,I have a problem where I have two mobile services (my son and I) on the same account but I want to have have separate accounts for each service for ease of access. ie, account number 1 for mobile number 1 and account number 2 for mobile num ...

mwestpilot
Level 2: Rookie

Hi, I am unable to add my new Mobile Broadband service to my account. It keeps displaying that the details don't match the records for both the service number and the account number. If anyone could help out that would be much appreciated

fpul
Level 4: Private Eye

I have been trying for 2 days to use live chat ,but I can list the options that I want but when I hit the Chat Now nothing happens no window appears

Blackrat1
Level 1: Cadet

can I track how many times I have called a particular phone number, ideally by time and date over the last few years?I have the phone numberthoughts?

km007
Level 1: Cadet

In the last few days, I have requested a copy of my 3 chat transcripts to be emailed to me. Each time, I have completed the chat survey, provided my email address and pressed "Submit".  No copies have been received.  Yes, the email address has been c ...

Nonna24
Level 1: Cadet

I returned my leased iPhone 7 Plus which was 18 months old when I purchased a new iPhone XS online from Telstra.  My 7 Plus had a tempered glass screen from Day 1 & was always in a case. It was in perfect condition - like brand new. I returned it fro ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Maude3
Level 1: Cadet

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

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