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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: http://livechat.telstra.com/TCOM:ContactUsnlineSer ...

Telstra (Retired) Yannick
Telstra (Retired)

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

Pebble1
Level 1: Cadet

My wifes company were completing transfer of ownership of the mobile phone account back to her as she is leaving. It seems they have inadvertently switched her to a new mobile phone number. How can we retrieve the old one..i understand they will have ...

Nick70
Level 1: Cadet

wboo
Level 1: Cadet

Can't log in to my account, yet it let me login to ask this question??? Put my user name and password in, it thinks about it for a short time, then tells me it timed out (?) then screen changes to "cannot connect, please contact website owner".

viirgon
Level 1: Cadet

When I tried to redeem this from My Offers, I get "Oops we are having a technical issue", when I click on redirecting to AnimeLabs website. So this is an error at the telstra site when it tried to redirect me. Anyone experienced this? I have contacte ...

SN-MikeTaylorAO
Level 1: Cadet

I have to re add my bigpond account to a new iphone

LW18
Level 1: Cadet

I separated my account last week from a previous Telstra account, and have now been set up with a new account number.I would like to see the details of my new account.I was told the process would take 24 hours, but it has been 7 days now.

Spenny2
Level 1: Cadet

???? Y do I have to do this

km007
Level 1: Cadet

In the last few days, I have requested a copy of my 3 chat transcripts to be emailed to me. Each time, I have completed the chat survey, provided my email address and pressed "Submit".  No copies have been received.  Yes, the email address has been c ...

OPtusLover
Level 3: Gumshoe

On the 13-Sep-2018 a Level 1 TIO Case Manager put a note in my account saying he had called me and left a voice message. It has been confirmed by 3 separate agents at Telstra that my phone did not receive any calls on the day the Case Manager Stated. ...

Stu75
Level 1: Cadet

I'm trying to chat to someone about the issues with my home broadband and it seems that the 24/7 chat option is only available 12 hours of the day... 8am - 8pm... I'm almost stunned that a company could make such a big mistake by advertising it as 24 ...

km007
Level 1: Cadet

In the last few days, I have requested a copy of my 3 chat transcripts to be emailed to me. Each time, I have completed the chat survey, provided my email address and pressed "Submit".  No copies have been received.  Yes, the email address has been c ...

OPtusLover
Level 3: Gumshoe

On the 13-Sep-2018 a Level 1 TIO Case Manager put a note in my account saying he had called me and left a voice message. It has been confirmed by 3 separate agents at Telstra that my phone did not receive any calls on the day the Case Manager Stated. ...

SupInfinity
Level 3: Gumshoe

Is there supposed to be/a setting hidden/somewhere in my account online (iOS only), the app just links out to BigPond/ Manage Calls in browser and chat doesn't work or is calling the only option? Why should upgrading always reset previously turned of ...

Smithy2018
Level 1: Cadet

When does my contract finish?

FrustratdAlumni
Level 3: Gumshoe

Why has the pencil Knick name ability disappeared from my accounts online? I want to rename a new mobile SIM account.

WT123
Level 1: Cadet

Helllpppppp please?

I have an NBN move order that has been incomplete since the technician visited on the 13th June. I am currently overseas and the Live Chat service on a mobile device does not work and my wife is has no internet at home. Please can ...

xhei
Level 2: Rookie

Hello, I have an OneDrive account which is under 'x****@icloud.com' address. I got this OneDrive account through Telstra.    I had deleted 'x***@icloud.com' email account two weeks ago. I forgot to change the email address on the OneDrive account bef ...

KB25
Level 2: Rookie

My husbands name and address has been used to set up a fake account. How is it possible for someone to set up an account without having their ID checked? We have spoken to Telstra consultants and they have sent a ridculous list of things we need to p ...

Karin70
Level 1: Cadet

Can I restore deleted emails from last month on my webmail account

wboo
Level 1: Cadet

Can't log in to my account, yet it let me login to ask this question??? Put my user name and password in, it thinks about it for a short time, then tells me it timed out (?) then screen changes to "cannot connect, please contact website owner".

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Ronny12
Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

KarlaJH
Level 1: Cadet

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app." The 132200 people have advised there was a system enhancement and this ...

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