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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: http://livechat.telstra.com/TCOM:ContactUsnlineSer ...

Telstra (Retired) Yannick
Telstra (Retired)

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

fish2767
Level 1: Cadet

Someone is using my account and trying change my account details and identity

FrustratdAlumni
Level 3: Gumshoe

Why has the pencil Knick name ability disappeared from my accounts online? I want to rename a new mobile SIM account.

EB19
Level 1: Cadet

Hi, wounding if anyone can help with an ongoing issue I have had - Telstra have allowed us to have two accounts on a single line which we recently discovered that this is not supported. To resolve this without the need of installing a second line to ...

frustrated59
Level 1: Cadet

I placed an order online for a new post pay mobile service about a week ago. 2 days after placing the order, I got an sms to contact Live Chat as there was a problem with the order. After contacting Live Chat that night, I was told that it was all re ...

kah2673
Level 4: Private Eye

NBN faults since May. Still no end in sight and. Technician came to house for five minutes ..did a ookla speed test and said...yep...there's a problem...I will write a report...and that was it. Horrible..just horrible

Gingerman
Level 1: Cadet

Hi, We recently were advised we would receive a credit for technician charges that were incorrectly charged. That was a week ago and when I log into my account I can't see the credit. The guy from Telstra said to short pay the account but I'm worried ...

Jodie268
Level 1: Cadet

I have attempted to request a reduction in my wifi plan due to financial hardship, I just manage to maintain 2 mobile services for myself and my daughter which is essential as I live 100kms out of town. Online proved of little help telling me first o ...

Xavier12
Level 1: Cadet

HI, I have a dispute about my Foxtel account which is now in the hands of recoveries. why does my account have a disconnection charge of $300 when I have had the same account since 2016 with only a change of address involved. I would like to receive ...

Wigsway69
Level 1: Cadet

Hi my nameispaul denvir you have been trying to contact me about proof of occupancy so I can be conected om mu gime internet well the the account I have up to now with primes is actualy in my name isnt it enough proof of occupancy haveing the bill In ...

LisaMaree24
Level 2: Rookie

Hi,I currently have the broadband protect enabled on my account, however when I have clicked on the 'Manage' button, it is not working.  I would like to be able to make changes to the time restrictions (now the kids are on school holidays) but I can' ...

FrustratdAlumni
Level 3: Gumshoe

Why has the pencil Knick name ability disappeared from my accounts online? I want to rename a new mobile SIM account.

WT123
Level 1: Cadet

Helllpppppp please?

I have an NBN move order that has been incomplete since the technician visited on the 13th June. I am currently overseas and the Live Chat service on a mobile device does not work and my wife is has no internet at home. Please can ...

xhei
Level 2: Rookie

Hello, I have an OneDrive account which is under 'x****@icloud.com' address. I got this OneDrive account through Telstra.    I had deleted 'x***@icloud.com' email account two weeks ago. I forgot to change the email address on the OneDrive account bef ...

KB25
Level 2: Rookie

My husbands name and address has been used to set up a fake account. How is it possible for someone to set up an account without having their ID checked? We have spoken to Telstra consultants and they have sent a ridculous list of things we need to p ...

Karin70
Level 1: Cadet

Can I restore deleted emails from last month on my webmail account

parleycross
Level 1: Cadet

I had trouble yesterday when I decided to change my password for Telstra and email. I believe it is good practice to change the password every so often and I now use a password manager that generates long and strong passwords and then stores them. An ...

Me751
Level 1: Cadet

I want to transfer credit from my old account that has been closed and transfer it to my new active account.

benhelps
Level 8: Inspector

Not sure if this is the best place to post this, but here goes:

For the last few months whenever I try to login to the url above in chrome on my phone, I get an ssl warning.

It works ok in chrome on my laptop, and in the old built in browser on android ...

ClayW
Level 1: Cadet

Your complaint section has been down since 16/01/2018 any idea why?Sorry please try later??? trying to get responses to complaints and only 24 x 7 section contact us give a response with a reference but no response ? I have pretty serious privacy bre ...

Inspector
Level 5: Eagle Eye

A hypothetical situation.  A customer who is on a Telstra NBN Broadband & Home Phone contract passes away.  His partner then moves interstate to a new residence to be with family.1. Must the partner cancel the existing contract?2. Are there penalty f ...

fish2767
Level 1: Cadet

Someone is using my account and trying change my account details and identity

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Ronny12
Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

KarlaJH
Level 1: Cadet

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app." The 132200 people have advised there was a system enhancement and this ...

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