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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: ...

Telstra (Retired) Yannick
Telstra (Retired)

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

Level 1: Cadet

I want to find out how long I have left on my current mobile plan contract

Level 1: Cadet

Hey guys just a heads up. In the home dashboard app when you go into the WiFi tab and click on the link for info about gettin the most out of your WiFi, the images are wrong. It comes up showing the old WiFi extenders and Gateway Max 2 modem. Yes the ...

Level 1: Cadet

Hey There,I have a problem where I have two mobile services (my son and I) on the same account but I want to have have separate accounts for each service for ease of access. ie, account number 1 for mobile number 1 and account number 2 for mobile num ...

Level 1: Cadet

Can not see my new offer for Foxtel now for 12 months on my offers

Level 1: Cadet

I have just moved from BYO phone to new phone and contract. Family name <Removed for Privacy> My number - <Removed for Privacy> we ordered online the phone has arrived - all is good. Just waiting for Sim to become activated. It was not clear at first ...

Level 1: Cadet

Is there an issue with the home dashboard app, for the last two weeks every time I go in the “controls” tab it just says “ sorry we have run into an issue try again” and try again button dies nothing?

Level 1: Cadet

I have activated auto reply in web mail settings without any issue ad it says it's activated but when I send a test message to the big bond address from another non Telstra email, it does not auto reply so I gather it's not working. Any thoughts ?

Level 1: Cadet

I called telstra (wed or thurs 6 or 7th of nov) to schedule a disconnection on the 25th of nov. I told the agent 3 times to disconnect the service on the 25th and made sure she understood. I went to work and came home yesterday and i could no longer ...

Level 2: Rookie

Hi, I am unable to add my new Mobile Broadband service to my account. It keeps displaying that the details don't match the records for both the service number and the account number. If anyone could help out that would be much appreciated

Level 4: Private Eye

I have been trying for 2 days to use live chat ,but I can list the options that I want but when I hit the Chat Now nothing happens no window appears

Level 1: Cadet

In the last few days, I have requested a copy of my 3 chat transcripts to be emailed to me. Each time, I have completed the chat survey, provided my email address and pressed "Submit".  No copies have been received.  Yes, the email address has been c ...

Level 3: Gumshoe

Can password be changed in telstra mail? If yes, does that change for everything else?


Level 1: Cadet

Hi All,Recently we have received the Telstra invoice where they have charged us for cancelling the NBN Bundle Modem Contract where Telstra actually couldn't provide the service in our address.We have already paid the connection fee as agreed but we w ...

Level 1: Cadet

Just wanted to find out how much it will cost if I terminated this contact and signed a new 1 with a new phone?

Level 1: Cadet

Hello, I would really like to know when and why Telstra decided to start sending me paper bills that I never requested, when I have been receiving them by email for years? Sneaky... You got an extra $10 out of me before I realised and fixed it, which ...

Level 1: Cadet

I separated my account last week from a previous Telstra account, and have now been set up with a new account number.I would like to see the details of my new account.I was told the process would take 24 hours, but it has been 7 days now.

Level 3: Gumshoe

On the 13-Sep-2018 a Level 1 TIO Case Manager put a note in my account saying he had called me and left a voice message. It has been confirmed by 3 separate agents at Telstra that my phone did not receive any calls on the day the Case Manager Stated. ...

Level 1: Cadet

I can not access my secondary emails via webmail when I log into my Telstra account on the net, and click into webmail, it only takes me to my primary email account. I NEED TO access my secondary email accounts, as I need to see if they need to be de ...

Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

Level 2: Rookie

Been trying to send a reply to your email box but it is bouncing back saying mailbox is full!

Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

Level 1: Cadet

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app." The 132200 people have advised there was a system enhancement and this ...

Level 1: Cadet

after 5 weeks i still havent got my account working. the tech support in the Phillippines is worthless. lets get it back in Australia.

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