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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: http://livechat.telstra.com/TCOM:ContactUsnlineSer ...

Community Manager Yannick Community Manager
Community Manager

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

jerreb
Level 1: Cadet

Telstra Platinum i dont even remember signing up for this and to try and cancel they want to charge me... what a joke if your thinking of signing up to Telstra Platinum read the fine print. its not worth the paper its written on

Madashellcoz
Level 1: Cadet

I have someone changing settings on my account in Australia and I can't get in contact with telstra

Mudgecko63
Level 1: Cadet

Been trying to redeem the Onedrive offer for a while now, and from looking around it has been an issue for some time. When will this be looked at and resolved? The link has been removed and you only go around in circles trying to redeem it.I have con ...

skwith
Level 2: Rookie

 Hi Is there any chance that the payment page will one day be updated so that it works with Safari?    Surely this should not be too difficult .... skwith

Lil_Leesh
Level 1: Cadet

Hi,I'm am trying to take advantage of the 200GB offer. When I redeem, I log in with my Msft account and select redeem, I get an error that Microsoft was unable to set up the onedrive bonus storage at this time. I've tried off and on the last couple o ...

BiatchNANNA2017
Level 1: Cadet

Is it possible to hide a number from showing up on your mobile phone app.

BrianGriffin
Level 1: Cadet

Hi there I am unable to redeem the 200 GB bonus from One Drive. After validation from Telstra and Microsoft, i get the following error. Is this a known issue and is there a solution/workaround available. Telstra Online chat was unable to help Microso ...

Xoch
Level 1: Cadet

Hello,So I just got a this text message from Telstra,I tried to call that number but is not working and is too late to go to the store, does it means they're going to suspend my number? anyone had it it before ? I'm going to the store tomorrow but I ...

Rhicerise
Level 1: Cadet

I am moving overseas permanently and would like to terminate my Telstra mobile account early.
I am happy to pay out the remainder value of the mobile device however I feel it is extremely unfair to pay out the remainder of my usages costs as I am not ...

Inspector
Level 5: Eagle Eye

A hypothetical situation.  A customer who is on a Telstra NBN Broadband & Home Phone contract passes away.  His partner then moves interstate to a new residence to be with family.1. Must the partner cancel the existing contract?2. Are there penalty f ...

Inspector
Level 5: Eagle Eye

A hypothetical situation.  A customer who is on a Telstra NBN Broadband & Home Phone contract passes away.  His partner then moves interstate to a new residence to be with family.1. Must the partner cancel the existing contract?2. Are there penalty f ...

banksiaman
Level 1: Cadet

There are 2 mobile phones on my account I want to remove 1 phone as it is long buriedI can see no way to do this using editCould some one point me to where I can do thisThanks

Nedbella
Level 4: Private Eye

Hi there Not sure if I have posted this in the right category, but here I am.  I received a text from Telstra that they were now making my account data unlimited. Great news, but when I went to the website to pay my bill, I noticed that my Internet a ...

Ozmoz
Level 9: Captain

I went to mybigpond a.k.a https://media.telstra.com.au/home.html to log into my account via the "account log in now" tab on the right and it redirects me to https://www.telstra.com.au/support instead. Someone needs to fix that.  

Peter197
Level 1: Cadet

Where on the web site can I get itemised call details

grahami2006
Level 2: Rookie

Is Telstra hving problems with updating bills. Still cannot access any charges due on line for December account.

donjake
Level 1: Cadet

Where can I find my telstra ACCOUNT number?

RCM79
Level 2: Rookie

Good morning, I have been Bankrupt for nearly a year. The Insolvency Team at Telstra have let me keep my 2 x Mobile phones on my account due to my perfect payment history. This payment history has continued. My question is Can I upgrade my phone when ...

Chook13
Level 4: Private Eye

Do I have to still pay early exit fees if Telstra is failing to provide the service I’m paying for?On Saturday 18 October a major storm wiped out our Wireless NBN, I contacted Telstra who promised have a technician on site Wednesday.technician never ...

Phatzimihail
Level 2: Rookie

Hello

I'm trying to claim Assure as unfortunately my phone got lost. I'm not near a Telstra Store. I only have access to my iPad but when I try using the Telstra 24x7 Live Chat is gives me the categories, and then just goes to a grey screen in Safari.

...

BrianGriffin
Level 1: Cadet

Hi there I am unable to redeem the 200 GB bonus from One Drive. After validation from Telstra and Microsoft, i get the following error. Is this a known issue and is there a solution/workaround available. Telstra Online chat was unable to help Microso ...

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Ronny12
Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

KarlaJH
Level 1: Cadet

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app." The 132200 people have advised there was a system enhancement and this ...

lee004
Level 1: Cadet

after 5 weeks i still havent got my account working. the tech support in the Phillippines is worthless. lets get it back in Australia.

Lunaris
Level 1: Cadet

So, watched quite many hours of video over a few days and my 3 GB was used up. Fair enough. Recharged today and tried to watch 2 hours of video. Constant buffering and restarting to get it working. Then after seeing the full 2 hours stretched over a ...

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