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Telstra (Retired) gerdschenkel
Telstra (Retired)

If you have trouble registering or logging in to MyAccount, try our Live Chat support team, these guys are there 24/7 and are specialized on these tasks, so they're pretty good at it   Consumer Link: http://livechat.telstra.com/TCOM:ContactUsnlineSer ...

Telstra (Retired) Yannick
Telstra (Retired)

How to enable JavaScript in your browser   To log in and use Telstra ‘My Account’, you’ll need to have JavaScript enabled in your web browser. To check, just choose your browser type and follow the instructions below:   Google Chrome (19+) Click th ...

KB25
Level 2: Rookie

My husbands name and address has been used to set up a fake account. How is it possible for someone to set up an account without having their ID checked? We have spoken to Telstra consultants and they have sent a ridculous list of things we need to p ...

dissapooited
Level 2: Rookie

cannot read some of the words in your message – we’It’s great that you’ve renewed your plan. Here’s some information we hope you’ll find helpful.lease do not reply to this email as we are unable to respond. The contents of this email are ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

brade
Level 1: Cadet

How do I cancel my Netflix account paid through Telstra

StaceyBoyan
Level 1: Cadet

Hi can you tell me if im on a contract for my mobile?

minify
Level 1: Cadet

I signed up for a new phone today and got an email asking me to verify my email. I have tried several times and from different devices but each time I click on the link I get "Sorry, we could not verify your email". I tried the live chat but couldn't ...

Karin70
Level 1: Cadet

Can I restore deleted emails from last month on my webmail account

Sally1453
Level 1: Cadet

for example if you have rung another mobile number it shud show that number

parleycross
Level 1: Cadet

I had trouble yesterday when I decided to change my password for Telstra and email. I believe it is good practice to change the password every so often and I now use a password manager that generates long and strong passwords and then stores them. An ...

Diggerthatstone
Level 1: Cadet

I closed my telstra account on 6/10/2017. Telstra said I owed the for contract cancellation, $ 263.68 then $278.68 ??? so i agreed to pay $15.00 per fortnight. which I have been doing I have telstra receipts totalling $240.00 at todays date 8/5/2018 ...

KB25
Level 2: Rookie

My husbands name and address has been used to set up a fake account. How is it possible for someone to set up an account without having their ID checked? We have spoken to Telstra consultants and they have sent a ridculous list of things we need to p ...

Karin70
Level 1: Cadet

Can I restore deleted emails from last month on my webmail account

parleycross
Level 1: Cadet

I had trouble yesterday when I decided to change my password for Telstra and email. I believe it is good practice to change the password every so often and I now use a password manager that generates long and strong passwords and then stores them. An ...

Me751
Level 1: Cadet

I want to transfer credit from my old account that has been closed and transfer it to my new active account.

benhelps
Level 8: Inspector

Not sure if this is the best place to post this, but here goes:

For the last few months whenever I try to login to the url above in chrome on my phone, I get an ssl warning.

It works ok in chrome on my laptop, and in the old built in browser on android ...

ClayW
Level 1: Cadet

Your complaint section has been down since 16/01/2018 any idea why?Sorry please try later??? trying to get responses to complaints and only 24 x 7 section contact us give a response with a reference but no response ? I have pretty serious privacy bre ...

Inspector
Level 5: Eagle Eye

A hypothetical situation.  A customer who is on a Telstra NBN Broadband & Home Phone contract passes away.  His partner then moves interstate to a new residence to be with family.1. Must the partner cancel the existing contract?2. Are there penalty f ...

banksiaman
Level 1: Cadet

There are 2 mobile phones on my account I want to remove 1 phone as it is long buriedI can see no way to do this using editCould some one point me to where I can do thisThanks

Nedbella
Level 4: Private Eye

Hi there Not sure if I have posted this in the right category, but here I am.  I received a text from Telstra that they were now making my account data unlimited. Great news, but when I went to the website to pay my bill, I noticed that my Internet a ...

Ozmoz
Level 16: Secret Agent

I went to mybigpond a.k.a https://media.telstra.com.au/home.html to log into my account via the "account log in now" tab on the right and it redirects me to https://www.telstra.com.au/support instead. Someone needs to fix that.  

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Ronny12
Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

KarlaJH
Level 1: Cadet

I have started receiving the following message when logging into the Telstra 24x7 "Account restriction. Your account does not have the appropriate security level to use this app." The 132200 people have advised there was a system enhancement and this ...

lee004
Level 1: Cadet

after 5 weeks i still havent got my account working. the tech support in the Phillippines is worthless. lets get it back in Australia.