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hvddrift
Level 1: Cadet

I am still trying to make an appointment with the activations team at 1800135103 but I just get a message to call back tommorow.

It is Tuesday after Easter Monday...

andy19852019
Level 1: Cadet

Hi. I'm a prepaid user.At first, I pre-ordered a apple watch 4 with a chat agent 2 days ago to add my cousin as a authorized person to let him to collect the device instead of me. I have a international passport, and Australian driver's licence.My co ...

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

J-bay04
Level 1: Cadet

I’ve got Telstra prepaid with auto recharge ever month. Now my credit card details have changed...
What’s the easiest way to update the credit card details in the app or online in My Account?
There’s no option to update the payment details. Super annoy ...

gunsolano
Level 1: Cadet

Someone has bought a phone and other things on my account by opening a second account joined to mine, i have read on here that many many other people are suffering the same fraud. I have not had any help from telstra in the last month that this ordea ...

CaitieS
Level 1: Cadet

I previously had an aldimobile number and have switched to Telstra and I want to keep my old number but the link people are sending says it can’t connect to the website?

DOTCCT
Level 1: Cadet

Can we have some really basic info like "when do you expect it to be back up"?

tammyhamilton13
Level 1: Cadet

Thanks

tammyhamilton13
Level 1: Cadet

Julieone2
Level 1: Cadet

When does my contract finish

tammyhamilton13
Level 1: Cadet

Thanks

Norton_San
Level 3: Gumshoe

Hey, When I log into my Telstra account and go to offers, there's a Foxtel Now "Offer" redeemable for my mobile number. I put offer in quotes because what I get if I click redeem is a mystery. Does anyone know? At the bottom in all the terms it says ...

CC57
Level 1: Cadet

Each time I open My Account, I am asked to update this, but after recording details receive message - enter an email address that does not end in .... or @bigpond.com/net/au.My only email address ends in @bigpond.com. What email address is required?

SahilChunara
Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

AliQ
Level 4: Private Eye

Hi,Returning to Australia next month, but lost my mobile phone sim card whilst away.When I arrive back in Australia, I plan to get a new sim for my old number (it is still active) or just get a new sim with new number.Which would be the quickest / ea ...

SSM6
Level 1: Cadet

We are trying to have a look at our daughters incoming and outgoing calls via Telstra mobile protect... there has been ongoing issues, as a family, daughter included, we decided to turn on Telstra mobile protect... taking the feeling of ratting peopl ...

Che7
Level 1: Cadet

I have been into a Telstra office with my marriage cert showing my change of name, but I am still receiving my bill in my old name.

RodgerS
Level 6: Bloodhound

  I made an order 4 business days ago and my order is still "Pending" .... what exactly does that mean? Is the order approved? Or is there just a lot of orders and it awaiting to be filled? Thanks.

Treat
Level 1: Cadet

Hi, I’ve waited 2 weeks now for a new phone to be delivered and am just wondering what’s going on!? It’s the Red iPhone XR that was on special for the Chinese New Year. I’m swapping from prepaid to a plan. I’ve read about backorders and such but can’ ...

v8tpby
Level 1: Cadet

Good morning how are you I have this service and another service I use I having problems with message bank I would like it removed from this number and <Removed for Privacy> please

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

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