CrowdSupport®
Accounts & Plans

Websites & Telstra 24x7 My Account

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Bronson_black
Level 1: Cadet

Hey guys I ordered a google pixel 4xl white 128gb on the 13th of December and still haven’t received it. I have talked to Telstra and they had to cancel the order and re do it 3 times to apparently bump up the process and still no result. I have two ...

JW01
Level 1: Cadet
Jake1877
Level 1: Cadet

Hi  I just ordered online, just wondering if my order has been approved? My reference number are SBS50534780.  Thanks arnold

Steve567
Level 1: Cadet

My website http://www.myanimatedgreetingcards.com/ is being blocked by Telstra.I recently had a malware attack on my website, but is now clean and secured by Sitelock.Can I get my website unblocked.

Yeldarb
Level 20: Director

Anyone know what this X-RazorGate filter or RBL is about as my private emails keep getting marked as phishing every time I send one to a bigpond.com email account?   I have marked my own emails as not spam via Telstra webmail however they keep going ...

UserSA
Level 1: Cadet

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Wally3178
Level 3: Gumshoe

Telstra 24/7 continues to ask me to complete my profile.   The only part not complete is the email address and it won’t accept my bigpond.com address, says it must me non bigpond.com or .net address.   I don’t have another address!!! I’m certainly no ...

younghokim
Level 1: Cadet

Dear Sir and Madam I bought a Samsung Galaxy S9 with my wife on last year(2018) Boxing Day through a 24 month installment agreement. At the time, through the staff who opened the smart phone, we were told that if we used the machine well for a year, ...

Betty20
Level 1: Cadet

Hi, I’m new to telstra. I started a pre paid mobile plan a month ago. it’s been good soo far, however I noticed that when I use PayPal and yahoo they send an sms verification code to my new mobile number to verify my identity however it doesn’t seem ...

cfardon
Level 1: Cadet

Hi, I have not been able to use Telstra Mobile Protect for many months now. When i go into my account, click on the mobile and scroll down to features it lists Telstra Mobile Account there with as button saying "Manage" beside it. When i clock  on th ...

Seeker_18
Level 1: Cadet

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nivek60
Level 1: Cadet

Please cancel my free Kayo subscription.

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Corca
Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

KazzieGeorge
Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

Joan15
Level 1: Cadet

How can I contact Telstra from overseas? 

Bronson_black
Level 1: Cadet

Hey guys I ordered a google pixel 4xl white 128gb on the 13th of December and still haven’t received it. I have talked to Telstra and they had to cancel the order and re do it 3 times to apparently bump up the process and still no result. I have two ...

JW01
Level 1: Cadet
Steve567
Level 1: Cadet

My website http://www.myanimatedgreetingcards.com/ is being blocked by Telstra.I recently had a malware attack on my website, but is now clean and secured by Sitelock.Can I get my website unblocked.

Yeldarb
Level 20: Director

Anyone know what this X-RazorGate filter or RBL is about as my private emails keep getting marked as phishing every time I send one to a bigpond.com email account?   I have marked my own emails as not spam via Telstra webmail however they keep going ...

monamala
Level 1: Cadet

As soon as I changed over to the NBN I cannot view my past monthly usage on my account on a Windows PC. I have spoken to the call centre and apparently they cannot either because of a glitch and/or computer fault. I honestly don't care about which li ...

Floccinaucin
Level 1: Cadet

MS Edge on Windows 10 - After logging into 24x7 My Account, and clicking on "'Manage mailboxes" sometimes the mailboxes are duplicated, sometimes not. This behaviour has happened for years. Strange!

Befabear
Level 1: Cadet

I am hoping some one might be able to help for some unknown reason the font on "My Account" has changed making it almost impossible to read. I am using a mac with chrome have de stanlled cleared the creche re set settings 

But here is the strange thin ...

super11
Level 5: Eagle Eye

Hi all.can somebody tell me why 24x7 chat isn't working? I have tried reloading the webpage I have tried restarting my laptop. Did not work at all.Please can somebody help me?

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now