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Tatti
Level 1: Cadet

I have been trying for 2 weeks now to cancel my telstra broadband. I am out of contact and legally you can NOT make me pay for this service! Especially when there is NO service!  

so disappointed telstra - allow people to cancel their services. This i ...

Triolet1970
Level 1: Cadet

Due to covid 19 I don't think I'll be able to pay 174$anymore I have been with Telstra for over 14years

TY20
Level 1: Cadet

I received a Password has been reset email twice, so I changed my password. Telstra sent out an email saying that people’s accounts had be compromised. I can access my account though I cannot access my primary mailbox, there’s no way of resetting pas ...

VDC
Level 1: Cadet

HiRecently my laptop hard drive died and I lost my .pst file containing my Outlook emails and Calendar information. When I went on-line to webmail in My Account, I could only view the last two weeks of emails and no calendar information. I have a bac ...

Imogen5
Level 1: Cadet

I purchased a NBN home internet plan on the 1st of April and received the confirmation email and nothing else. When I went to try and check the progress of my order, the order number I was given wasn't valid. So I then tried to make a Telstra ID and ...

MummyFish
Level 1: Cadet

I have a problem accessing my account and the Telstra app chat was the slowest and most painful process I've experienced with Telstra in the 20 years I've been a customer. So - I have an NBN plan and a mobile plan. My husband has a mobile plan, in hi ...

SajeevanVeeriah
Level 1: Cadet

Hello, I ordered an Apple Watch series 5 on 07/04/2020. Apparently, I received two devices. I am not sure how to return the extra one or what should I do. I require only one and I don’t want the second device to be billed. How may I get support as th ...

Jacqui59
Level 1: Cadet

Hi I have just returned my old device to you. I realise it’s very overdue. If you need any receipt number etc I have it all here, I got a text message saying that you would disconnect my phone.i am working on call over the weekend and need my phone t ...

lynette10
Level 1: Cadet

My daughter Sahara is an asset user on my account but I would like to give her full authority so that she can get a new phone and new mobile plan and rates.  She will visit the Telstra store at Stockland in Cairns tomorrow.

AC41
Level 2: Rookie

Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 1: Cadet

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 1: Cadet

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

troi88
Level 1: Cadet

I was checking a tracking number for an order placed yesterday and it did not show up so i checked PREVIOUS ORDERS tab and there are two DISCONNECT orders from yesterday showing as COMPLETED.. I did not order any Disconnect yesterday and no services ...

Bobba07
Level 1: Cadet
Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

Tatti
Level 1: Cadet

I have been trying for 2 weeks now to cancel my telstra broadband. I am out of contact and legally you can NOT make me pay for this service! Especially when there is NO service!  

so disappointed telstra - allow people to cancel their services. This i ...

Triolet1970
Level 1: Cadet

Due to covid 19 I don't think I'll be able to pay 174$anymore I have been with Telstra for over 14years

Imogen5
Level 1: Cadet

I purchased a NBN home internet plan on the 1st of April and received the confirmation email and nothing else. When I went to try and check the progress of my order, the order number I was given wasn't valid. So I then tried to make a Telstra ID and ...

SajeevanVeeriah
Level 1: Cadet

Hello, I ordered an Apple Watch series 5 on 07/04/2020. Apparently, I received two devices. I am not sure how to return the extra one or what should I do. I require only one and I don’t want the second device to be billed. How may I get support as th ...

Claudie
Level 1: Cadet

Hello I need to add my date of birth on my account. Can i do this through My Telstra? I can't see where.....

KMN1
Level 1: Cadet

I suspended internet and home phone service pending move to newbuild house.  Now wish to activate service at new address however Telstra Moving House does not recognise new address.  Tried contacting several Telstra help lines - call is terminated (h ...

odeh80
Level 1: Cadet

I am trying to upgrade my plan online but I'm worried I might be signing myself up for a 24mths contract.  I am currently not on contract as I was moved from the old cable service to nbn (and paying the same price for half the speed now) and was told ...

Micksphone81
Level 1: Cadet

Need all my Telstra accounts 

Lance_K
Level 1: Cadet

When I log in to Telstra I can see account information for another account I was authorised for a while ago, but I don't see where I can distinguish between the different account holders, in particular the Date Of Birth of my own account. The same ac ...

onitram
Level 1: Cadet

I am writing once again regarding Telstra charging me for Netflix which I do not have an account anymore.  The amount of $19.99 is added every month to my phone bill account and with my continual ringing you and discussing you taking off my bill noth ...

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