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Alkirby
Level 1: Cadet

How do I change account information for my Date of Birth due to a typo error by Telstra 

Jay-PerthWA
Level 1: Cadet

SAYS I HAVE INAPPROPRITE SECURITY LEVEL TO ACCESS

Engo
Level 1: Cadet

Is live chat not working? 

Caclo68
Level 1: Cadet

For some ridiculous reasons after having to compromise with a lesser ADSL2+ service from a Cable service as Telstra refused to install a new Cable connection because NBNCo is due in 2021 18 months away.
I now find myself trying to correct the 'billing ...

Boofahoz
Level 1: Cadet

I would like to know why the 2 apps on my phone are the slowest to load on home Wi-Fi.   1st one,  Telstra app,  2nd one,  NRL app,  both run or supported by Telstra,  can take up to 10 minutes to load if they do. I think it comes down to speed,  bec ...

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

anneabell
Level 3: Gumshoe

Just got a text message from telstra iHow do I know this is from telstra following is the text message  ""Hi, when online recently, you asked us to update your contact details. We've done that for you. Don't know why you're getting this SMS? Visit ht ...

dan90-11
Level 1: Cadet

I bought a S10 Plus on an ultimate plan for $199 a month in March. It had stay connected included free in the plan. It had stay connected in my contract. It says stay connected on my bill every month. I have cracked my phone screen. When I called up ...

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Corca
Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

KazzieGeorge
Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Josh2020
Level 1: Cadet

Can someone tell me if my order is being sent and or completed correct through my app 24x7.

I have been mislead for a month now and believe I am being lied to.

Ketty
Level 1: Cadet

Telstra 24X7 support could not answer this question and was advised to ask here.I can request old SMS data from [https://www.telstra.com.au/privacy/customer-access] but it says i can request data of [Outgoing call and SMS details including cell tower ...

Aristocrat
Level 1: Cadet

Hello
I submitted a request to port my number from Optus to Telstra prepaid on 28th June but I am still waiting. and with out a phone service. Optus have already released my number and disabled my old SIM. My telstra SIM has network but I cannot make ...

Shaynough
Level 1: Cadet

I don't have an active Telstra anymore.

Sector6
Level 2: Rookie

My wife is using a sim card that is on my account. Is it possible to get access to SMS records of conversations as I am paying the bill on my account ?

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Duck8
Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Ned55
Level 1: Cadet

The time it takes to check my  balance or recharge, using your app it the telsta site allows me to make lunch while I wait.  Don't you have techs who can speed up the process?  If not maybe hire someone from overseas!  Or is that where the programs w ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

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