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Andrew143
Level 1: Cadet

3 months ago I migrated my mobile service back to Telstra.  I still have my Telstra ID from a couple of years ago (my email address).  When I log in I get the message "No accounts found". I notice that many others have had the same problem and the st ...

beautygeek81
Level 1: Cadet

Tonight I was chatting with someone named 'Christian Jake' who I assumed was helping me with an enquiry into my recent upgrade, and mobile data plan. 2 days before the new plans were released. Next thing I know - without warning, my phone rings and s ...

UpSet2
Level 1: Cadet

We currently have a mobile broadband Night Hawk in a remote office onsiteI do not have access to the site.I have been notified that the usage is over the limit of its 80GB in 2 days and there is no one on the site. I imagine someone locally is using ...

elliotg2
Level 2: Rookie

Lat Friday, in response to a call from Telstra (I hope), my wife signed up for a new plan including an iPad to be added to her account. She also changed her mobile phone  plan.  I notice she has not received any emails confirming these additions/chan ...

TessaB
Level 1: Cadet

Hi. I’m going overseas for 7 weeks and want to put my Telstra account on hold. I have a bundle home phone, internet and Foxtel.

FUc1
Level 2: Rookie

I can log on - but clicking on the link results in an error message. Unable to resolve through live chat. I find that Telstra customers have been receiving the same Error Reference: TEGCBM2001 since 2011.

VSFT
Level 1: Cadet

Receiving constant “issues & errors” on the 24/7 app and accessing Telstra site pages including the Telstra Air app. What the hell is going on????

Dadpa
Level 1: Cadet

I have a problem sending emails from our EDI Server, through Telstra to a spectific e-mail address.I have read there may be an opportunity to send a request to the Post Master of Telstra to look at. Is this correct and what address would that be. Thi ...

Parky61
Level 2: Rookie

Hi I have been trying for over 2 weeks since I received the text to join Telstra plusContinual message saying Something Went wrong SorryBeen with Telstra for many many years Very frustrating  

Davot
Level 1: Cadet

How do I cancel the Kayo Sport offer that I purchased through Telstra? I can’t access my account on the Kayo Sport App so I’m assuming I have to cancel through Telstra?

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Shaynough
Level 1: Cadet

I don't have an active Telstra anymore.

Sector6
Level 2: Rookie

My wife is using a sim card that is on my account. Is it possible to get access to SMS records of conversations as I am paying the bill on my account ?

Crewman69
Level 1: Cadet

Wanting for an update on an order that was processed on the 14th of May.
Thanks

Val939
Level 1: Cadet

I was trying to let you know I paid my account

MavisL
Level 1: Cadet

I’m trying to find a telephone number that isn’t a 13 number to call Telstra from overseas. Surely this should be possible without having to resort to an internet search engine? 

veeblefetzer
Level 6: Bloodhound

Hello Team, Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec.  Thank you for that. I power cycled the modems and ta da all was in order.  Since that moment, though, my usage is not recorded inside My Account.  Indeed the product ...

Scooter10
Level 1: Cadet
Gavin007
Level 1: Cadet

iPhone & Tablet

beautygeek81
Level 1: Cadet

Tonight I was chatting with someone named 'Christian Jake' who I assumed was helping me with an enquiry into my recent upgrade, and mobile data plan. 2 days before the new plans were released. Next thing I know - without warning, my phone rings and s ...

elliotg2
Level 2: Rookie

Lat Friday, in response to a call from Telstra (I hope), my wife signed up for a new plan including an iPad to be added to her account. She also changed her mobile phone  plan.  I notice she has not received any emails confirming these additions/chan ...

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Duck8
Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

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