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Nicko081114
Level 1: Cadet
KittEkaze
Level 1: Cadet

I am moving to NZ in April and have a Plan that will not be due until October 2020. As I  will be there permanently I need to find a solution for my phone.

billybob4444
Level 2: Rookie

Trying to get on to the Telstra live chat but you select the first two options and the Live chat window doesnt come up and goes back to the previous screen.

Not very helpful is it 

Bobba07
Level 1: Cadet
Floccinaucin
Level 1: Cadet

MS Edge on Windows 10 - After logging into 24x7 My Account, and clicking on "'Manage mailboxes" sometimes the mailboxes are duplicated, sometimes not. This behaviour has happened for years. Strange!

GMBBR
Level 1: Cadet

How do I set up automatic deletion of emails on Webmail? Thanks. 

KerynS
Level 1: Cadet

My emails have stopped downloading to my mail app and tells me I have the wrong username or password yet I can use my username and password when I check my emails on the webmail.

mika5
Level 1: Cadet

Received below email saying from Telstra. Is this legitimate? If so I have a problem as I haven't been in My Account for past few weeks so it wasn't me accessing my account. (had  my name in it but I have deleted that for this post. Hi xxxxxxxxx, We' ...

Brodieb91
Level 1: Cadet

I can't find the information for my home phone anywhere on the website or the app. I signed up for the bundle and I assumed this was included . It doesn't show up on my bill and I can't figure it out ?

kobi2780
Level 1: Cadet

I have been with Bigpond for years and have only recently started getting these emails. Are these a scam or genuine, unable to locate any info.    Dear ???,

Bigpond has prevented the delivery of 7 new messages
to your inbox as of 11/18/2019 12:31:35 am ...

Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nivek60
Level 1: Cadet

Please cancel my free Kayo subscription.

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Corca
Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

KazzieGeorge
Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

Joan15
Level 1: Cadet

How can I contact Telstra from overseas? 

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Floccinaucin
Level 1: Cadet

MS Edge on Windows 10 - After logging into 24x7 My Account, and clicking on "'Manage mailboxes" sometimes the mailboxes are duplicated, sometimes not. This behaviour has happened for years. Strange!

KerynS
Level 1: Cadet

My emails have stopped downloading to my mail app and tells me I have the wrong username or password yet I can use my username and password when I check my emails on the webmail.

Befabear
Level 1: Cadet

I am hoping some one might be able to help for some unknown reason the font on "My Account" has changed making it almost impossible to read. I am using a mac with chrome have de stanlled cleared the creche re set settings 

But here is the strange thin ...

super11
Level 5: Eagle Eye

Hi all.can somebody tell me why 24x7 chat isn't working? I have tried reloading the webpage I have tried restarting my laptop. Did not work at all.Please can somebody help me?

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Duck8
Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Our community experts

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