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Painer
Level 2: Rookie

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Sav07
Level 1: Cadet

I registered with Telstra for a monthly plan as I was a student abroad and planned to be there for 6 months. I had to leave last minute and now need to cancel my plan so that I do not start the next billing cycle. I was told I could do this over the ...

David191
Level 1: Cadet

There is an over charge on one of my plans

sawersk
Level 1: Cadet

Does anyone know how long the shipments of orders are going to be held up?I have ordered a xbox console and accessories for my sons birthday back on the 23rd of April (order confirmation email received) and I still have not received anything to say i ...

Pete98
Level 1: Cadet

How do I access

jep33
Level 1: Cadet

A random bill for a landline that I never signed up for has appeared in my account.  I have tried to contact someone to sort this but i keep getting the message that because of COVID-19 the offices are closed.  I have no intention on paying these ext ...

jamesobrien
Level 1: Cadet

Last Wednesday I made a change to my account, upgrading my mobile broadband service. However there's still no notification of a change, and the tracking number in the email doesn't exist. I've tried chat - and chat tells me to call 132200 - and 13220 ...

john4905
Level 1: Cadet

How do I close my NBN account now that I am changing providors ?

Applecrec48
Level 1: Cadet

I woke Friday morning to my phone been disconnected I did tell the person at the time that I wanted to keep the same number as I have no choice I’m not changing my number and I wanted it to be prepaid yet my phone has now been disconnected and I have ...

fanny2
Level 1: Cadet
Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 1: Cadet

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 1: Cadet

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 1: Cadet

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

troi88
Level 1: Cadet

I was checking a tracking number for an order placed yesterday and it did not show up so i checked PREVIOUS ORDERS tab and there are two DISCONNECT orders from yesterday showing as COMPLETED.. I did not order any Disconnect yesterday and no services ...

Bobba07
Level 1: Cadet
Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Sav07
Level 1: Cadet

I registered with Telstra for a monthly plan as I was a student abroad and planned to be there for 6 months. I had to leave last minute and now need to cancel my plan so that I do not start the next billing cycle. I was told I could do this over the ...

David191
Level 1: Cadet

There is an over charge on one of my plans

Pete98
Level 1: Cadet

How do I access

jep33
Level 1: Cadet

A random bill for a landline that I never signed up for has appeared in my account.  I have tried to contact someone to sort this but i keep getting the message that because of COVID-19 the offices are closed.  I have no intention on paying these ext ...

jamesobrien
Level 1: Cadet

Last Wednesday I made a change to my account, upgrading my mobile broadband service. However there's still no notification of a change, and the tracking number in the email doesn't exist. I've tried chat - and chat tells me to call 132200 - and 13220 ...

fanny2
Level 1: Cadet
KaaCee
Level 1: Cadet

I’m moving on Tuesday and need to cancel my NBN service that is not in a contract. 24x7 online support is not manned at the moment and only urgent calls are being accepted via 13 22 00. I can’t find how to cancel my service online. Anyone able to poi ...

Samstav
Level 1: Cadet

I no longer need bigpond internet and therefore need to cancel my subscription. I've been trying to call for over a week and cant get through (COVID19 congestion), I cant chat online (COVID19) congestion, and i cant find a link to cancel through the ...

BigClinnen
Level 1: Cadet

Have just logged in to the Telstra 24/7 site & none of my accounts or services are visible on my profile & I'm unable to add my accounts (not that I should have to do this again as have been using 24/7 for a long time now). When i click the "add acco ...

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