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2bornot2Telstra
Level 1: Cadet

Hmm

Monday, 16 September 2019
Dear Nina,
Complaints Manager.
My Telstra complaint reference SR 12162466048920
As Requested by you Nina, I give you my full name and date of birth for security purposes.
Martin Andrew Mc Kay
D.O.B: <removed for privacy>
I thank yo ...

aalessi
Level 1: Cadet

I've received my new phone and have a parcel to return the old one, do i need to write anything on the parcel to send it off ??

68543
Level 1: Cadet

Is Telstra chat not working tonight

Yukisan
Level 1: Cadet

Hi all, For the past two months now, I can't seem to view my Telstra Mobile Protect dashboard. Here are the steps I take: - Sign into Mytelstra (always a delay in loading as it seems to load a script)- Select my postpaid mobile service- Select 'Manag ...

pkretro
Level 1: Cadet

Greetings Where can I find information on home website hosting on bigpond  Many thanks

Trevros
Level 1: Cadet

I haven't been able to login to my account for a few days, it states no accounts found. I have been using the same login for a few years so why is it not working now?

Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

pandarunrun
Level 1: Cadet

I have tried to recharge via website and 24*7 app with my non-Australian credit card, however each time I received a notice saying my payment is being declined.I'm 100% sure that my credit card is working fine as I have just used it to purchase the s ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Corca
Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

KazzieGeorge
Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

Joan15
Level 1: Cadet

How can I contact Telstra from overseas? 

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Josh2020
Level 1: Cadet

Can someone tell me if my order is being sent and or completed correct through my app 24x7.

I have been mislead for a month now and believe I am being lied to.

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Duck8
Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Ned55
Level 1: Cadet

The time it takes to check my  balance or recharge, using your app it the telsta site allows me to make lunch while I wait.  Don't you have techs who can speed up the process?  If not maybe hire someone from overseas!  Or is that where the programs w ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

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