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Level 1: Cadet

Why isn’t live chat working? It allows me to select which options I need but then won’t proceed from there 

Level 1: Cadet

Hello, just received a SMS (no reply, of course) from Telstra today stating that our monthly share mobile data allowance had been changed to 16GB and that there were only 2 services in my group who may use this data allowance, when in fact we have ha ...

Level 1: Cadet

I changed mobile plans two weeks ago (on a different account to this as i havent set up the new login). However when i go into my history call and sms log it doesnt seem to appear. How long will it take to be updated? 

Level 1: Cadet

I am trying to remove prompt to enter my user name and password from Outlook.  I have not changed my password for years.  Contacted Telstra who said they could take if off for a one off fee of $60.  What are we paying Telstra for if we have to pay fo ...

Level 1: Cadet

At some point in time (during a transfer onto the NBN) my "Contact" email address got changed to <deleted> This means when I try to activate the associated mailbox it can't send me the code. If I update it to the correct personal email a ...

Level 1: Cadet

Hi reconnecting my internet 

Level 1: Cadet

Hi, Please refer to following reference number is INT 1-2203907508411. I was advised to contact control group if I need further assistance about above referenced matter. I was provided with an email by complaints officer confirming that two prepaid s ...

Level 3: Gumshoe

If I recall correctly, I've never been able to manage my "Foxtel from Telstra" account (i.e. changing packages, order a new STB, etc), via my TELSTRA 24x7 MY ACCOUNT, by clicking on the Manage button:I get the following error message on when I click ...

Level 1: Cadet

My number seems to be disconnected, how can I get it an activate it as it is close to our work numbers and need a new service and want this number.

Mobile number removed to protect your privacy on this public forum 

Level 1: Cadet

e an old bigpond email attached to my icloud account and require to retrieve the password and email to change my icloud account.... I don't have that email anymore... what do I do

Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Level 1: Cadet

Please cancel my free Kayo subscription.

Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid links.

Hi, Telstra Plus is her ...

Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

Level 1: Cadet

How can I contact Telstra from overseas? 

Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Level 1: Cadet

I had an email today about someone completing an online registration on to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..

Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

Level 1: Cadet

I can't chat to support nothing happens why's

Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Level 1: Cadet

The time it takes to check my  balance or recharge, using your app it the telsta site allows me to make lunch while I wait.  Don't you have techs who can speed up the process?  If not maybe hire someone from overseas!  Or is that where the programs w ...

Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

Level 2: Rookie

Been trying to send a reply to your email box but it is bouncing back saying mailbox is full!

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