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Jenn20
Level 1: Cadet

Hi, We never received our Tablet - Samsung Galaxy - it was delivered when we were overseas and did tell Telstra we would be away but it was still sent out. The mobile number for it is <Removed for Privacy> We have had to pay the bill for it even thou ...

Joan15
Level 1: Cadet

How can I contact Telstra from overseas? 

PennyTrayshun
Level 1: Cadet

What a crock You can’t call from overseas even though that was promised prior to paying and an influencing factor in the purchase decision process thirves and rogues

SGeorge
Level 1: Cadet

Hello,I have put through an order online which went through fine. I received a text asking me to call this number (Crowdsupport) and have been on hold for 1 hour.Please can you advise why my order has been stopped???It cant be because of credit ratin ...

Jaestrick
Level 1: Cadet

I need a customer service complaints email address with photo upload. 

Tom105
Level 1: Cadet

Hello I have had a Telstra webmail address for 15 years with no problem. It's never been linked to a billing account. I signed up for it on telstra.com. Its a webmail like a hotmail or gmail. It worked perfectly fine for years and now when I log in t ...

Njm81
Level 1: Cadet

I want to see the contacts list I have input into telstra directly for billing purposes. How do i do this 

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Josh2020
Level 1: Cadet

Can someone tell me if my order is being sent and or completed correct through my app 24x7.

I have been mislead for a month now and believe I am being lied to.

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Josh2020
Level 1: Cadet

Can someone tell me if my order is being sent and or completed correct through my app 24x7.

I have been mislead for a month now and believe I am being lied to.

Ketty
Level 1: Cadet

Telstra 24X7 support could not answer this question and was advised to ask here.I can request old SMS data from [https://www.telstra.com.au/privacy/customer-access] but it says i can request data of [Outgoing call and SMS details including cell tower ...

Aristocrat
Level 1: Cadet

Hello
I submitted a request to port my number from Optus to Telstra prepaid on 28th June but I am still waiting. and with out a phone service. Optus have already released my number and disabled my old SIM. My telstra SIM has network but I cannot make ...

Corca
Level 2: Rookie

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Shaynough
Level 1: Cadet

I don't have an active Telstra anymore.

Sector6
Level 2: Rookie

My wife is using a sim card that is on my account. Is it possible to get access to SMS records of conversations as I am paying the bill on my account ?

Crewman69
Level 1: Cadet

Wanting for an update on an order that was processed on the 14th of May.
Thanks

Val939
Level 1: Cadet

I was trying to let you know I paid my account

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Duck8
Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Ned55
Level 1: Cadet

The time it takes to check my  balance or recharge, using your app it the telsta site allows me to make lunch while I wait.  Don't you have techs who can speed up the process?  If not maybe hire someone from overseas!  Or is that where the programs w ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

LouLou1902
Level 2: Rookie

Don't have an online store if you can't order anything on it and you have to go into a Telstra store anyway to verify who you are in order to purchase - false advertising 

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