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marty1237
Level 1: Cadet

Hi,

Is there any problems with Telstra swap assure upgrade issues or general Telstra website issues?

I’ve been having problems trying to upgrade my phone.

Heard others have Had similar issues today

Please advise

agm01
Level 1: Cadet

After hours on the phone and before that on the chat with Telstra, there is still no resolution to my problem. I can log into the telstra 24x7 and view my emails but I can't go into "MY Account" and change the password..... I get a new page come up e ...

Gorey
Level 1: Cadet

I think you guys at Telstra need to up the game with regard to the information you provide with Telstra apps and pricing.I just claimed a replacement note 8 that I will exchange (only has a cracked screen) once I can transfer over my data. I was foll ...

Coldwall
Level 1: Cadet

When I set up my telstra ID, Chrome automativally added my email address as my Telstra user ID login which I now find as very inconveient. How do I change my Telstra user ID to just a single word for my login rather than always having to use my email ...

FUc1
Level 1: Cadet

When I logged in the first time I was able to access my account.   Now for my second log in I get a message stating "no account found".  There does not seem to be any way to access my account even though I am logged in - hence being able to send this ...

jordie13
Level 2: Rookie

I have tried to log into my account and I get a message saying to sign out of wifi and connect to mobile data. I have done this but get the same message, any ideas to help me with this. Thanks

SahilChunara
Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

Brettop
Level 1: Cadet

Hi I can log in everywhere with my Telstra id no problems except the home dashboard app. It recognises my modem and speed tests but I just can’t log in.

jbryan1990
Level 1: Cadet

Hello everyone,

I sat down in front of the computer this morning to pay my bills and noticed that upon logging in to my Telstra account on their web page, it shows 'this profile is not associated with any accounts' and it prompts me to enter my userna ...

fcdavies
Level 1: Cadet

Hi there.I have logged into my account (desktop website) and clicked My offers.  On that page I have attempted to redeem a 24 months of Foxtel now offer.  Once I select the redeem now button and click yes to confirm I want to redeem it, I get an " Oo ...

SahilChunara
Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

AliQ
Level 4: Private Eye

Hi,Returning to Australia next month, but lost my mobile phone sim card whilst away.When I arrive back in Australia, I plan to get a new sim for my old number (it is still active) or just get a new sim with new number.Which would be the quickest / ea ...

SSM6
Level 1: Cadet

We are trying to have a look at our daughters incoming and outgoing calls via Telstra mobile protect... there has been ongoing issues, as a family, daughter included, we decided to turn on Telstra mobile protect... taking the feeling of ratting peopl ...

Che7
Level 1: Cadet

I have been into a Telstra office with my marriage cert showing my change of name, but I am still receiving my bill in my old name.

RodgerS
Level 6: Bloodhound

  I made an order 4 business days ago and my order is still "Pending" .... what exactly does that mean? Is the order approved? Or is there just a lot of orders and it awaiting to be filled? Thanks.

Treat
Level 1: Cadet

Hi, I’ve waited 2 weeks now for a new phone to be delivered and am just wondering what’s going on!? It’s the Red iPhone XR that was on special for the Chinese New Year. I’m swapping from prepaid to a plan. I’ve read about backorders and such but can’ ...

v8tpby
Level 1: Cadet

Good morning how are you I have this service and another service I use I having problems with message bank I would like it removed from this number and <Removed for Privacy> please

Onieay
Level 1: Cadet

Maureen Kirkpatrick <details removed to protect privacy>

Hb99
Level 1: Cadet

Called 1300 363 942. Asked if I used the email for banking and shopping. Got me to install remote access software. Which I tentatively did as I called them. He started fiddling around in my command prompt window. Told me I was being hacked. I started ...

Panagioti65
Level 1: Cadet

I used to access smart controls via the Tesltra MY Account.  the menu seems to have disappeared.  Can someone give me an up to date instruction on where I access these mysterious controls through the menu?   All I want to do is manage my teen daughte ...

marty1237
Level 1: Cadet

Hi,

Is there any problems with Telstra swap assure upgrade issues or general Telstra website issues?

I’ve been having problems trying to upgrade my phone.

Heard others have Had similar issues today

Please advise

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 6: Bloodhound

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

Ronny12
Level 1: Cadet

How do I connect an iPad (which is on a prepaid ) onto my data sharing account to use as well.

Goodbye Excess Data Charges

Hello New Plans.

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