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super11
Level 4: Private Eye

hi all. i can sign into Telstra plus. but when i sign in in i get this error saying "something went wrong. please try again later." it says this all the time when i log into my account. please help me.

Val939
Level 1: Cadet

I was trying to let you know I paid my account

mvanbeest
Level 3: Gumshoe

Getting frustrated at the lack of help when trying to sign up to Telstra Plus, the error message I keep getting is the account holder needs to sign up, I am the account holder, I have spent hours on chat, go into stores on the phone to call centre ha ...

Parky61
Level 2: Rookie

Hi I have been trying for over 2 weeks since I received the text to join Telstra plusContinual message saying Something Went wrong SorryBeen with Telstra for many many years Very frustrating  

Anomynous1
Level 1: Cadet

I have managed to display each mobile service on the account to show the employees name that uses the service. I was informed to set this up in the Telstra tools i would have to manually enter it in for each phone number.  however when i go to find m ...

MavisL
Level 1: Cadet

I’m trying to find a telephone number that isn’t a 13 number to call Telstra from overseas. Surely this should be possible without having to resort to an internet search engine? 

Maso303
Level 1: Cadet

Phone number change in personal account

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

veeblefetzer
Level 6: Bloodhound

Hello Team, Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec.  Thank you for that. I power cycled the modems and ta da all was in order.  Since that moment, though, my usage is not recorded inside My Account.  Indeed the product ...

Val939
Level 1: Cadet

I was trying to let you know I paid my account

veeblefetzer
Level 6: Bloodhound

Hello Team, Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec.  Thank you for that. I power cycled the modems and ta da all was in order.  Since that moment, though, my usage is not recorded inside My Account.  Indeed the product ...

tammyhamilton13
Level 1: Cadet

Thanks

Norton_San
Level 3: Gumshoe

Hey, When I log into my Telstra account and go to offers, there's a Foxtel Now "Offer" redeemable for my mobile number. I put offer in quotes because what I get if I click redeem is a mystery. Does anyone know? At the bottom in all the terms it says ...

CC57
Level 1: Cadet

Each time I open My Account, I am asked to update this, but after recording details receive message - enter an email address that does not end in .... or @bigpond.com/net/au.My only email address ends in @bigpond.com. What email address is required?

SahilChunara
Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

AliQ
Level 5: Eagle Eye

Hi,Returning to Australia next month, but lost my mobile phone sim card whilst away.When I arrive back in Australia, I plan to get a new sim for my old number (it is still active) or just get a new sim with new number.Which would be the quickest / ea ...

SSM6
Level 1: Cadet

We are trying to have a look at our daughters incoming and outgoing calls via Telstra mobile protect... there has been ongoing issues, as a family, daughter included, we decided to turn on Telstra mobile protect... taking the feeling of ratting peopl ...

Che7
Level 1: Cadet

I have been into a Telstra office with my marriage cert showing my change of name, but I am still receiving my bill in my old name.

RodgerS
Level 6: Bloodhound

  I made an order 4 business days ago and my order is still "Pending" .... what exactly does that mean? Is the order approved? Or is there just a lot of orders and it awaiting to be filled? Thanks.

Dave441
Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

greengirl
Level 1: Cadet

I can't chat to support nothing happens why's

Maude3
Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Jaznn
Level 1: Cadet

Saw a 12 month free foxtel now offer on "my offer" tab and clicked on it to be sent to foxtel now website where I had to reactivate my account just to be charged 35 for the 3 starter packs I was supposed to get for free. Now they won't even refund me ...

nmungur
Level 2: Rookie

Been trying to send a reply to your email box thetelstrateam@online.telstra.com but it is bouncing back saying mailbox is full!

AdamR1
Level 1: Cadet

Dear Telstra; Can you please get your online billing web site sorted out ? For the last (I don't know how long) I have been trying to get a detailed bill so I can identify my mobile calls as to the number called and duration. This has not worked for ...

Angry23
Level 1: Cadet

I am extremely angry with Telstra at the incompetence of cancelling an order which I never placed and which Telstra have no record that I rang to place the order in the first place. Apparently, an order was placed on 31st July 2017 for a call forward ...

paulparker
Level 7: Deputy Inspector

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot b ...

Helena2
Level 1: Cadet

My complaint nunber is SR1-1204532099406.  my internet service was incorrectly disconnected by Telstra on the 4th of July.  It took 5 hours on the phone to different team members to get the matter resolved.  Including 3 hours on my birthday and I'm a ...

MJQ
Level 1: Cadet

Hi, Is there a way I can send an email to the complaints as their complaints form is not working. https://say.telstra.com.au/customer/general/forms/Email-Complaint I am 100% I have filled this up correctly as there are no prompts to say I havn't fill ...

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