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cfardon
Level 1: Cadet

Hi, I have not been able to use Telstra Mobile Protect for many months now. When i go into my account, click on the mobile and scroll down to features it lists Telstra Mobile Account there with as button saying "Manage" beside it. When i clock  on th ...

katrina1234567
Level 1: Cadet

Is Telstra allowed to make modifications to a contract & add accessory items, without my signature or consent?

Jason2626
Level 1: Cadet

Can’t not access my Telstra Plusanyone knows Support code: CNE1072??  

PapaSmurf75
Level 1: Cadet

What does this mean and how do i fix it?

aleth04
Level 1: Cadet

Hi,   Background history, a friend let me be part of her account as I was a newly arrived immigrant when I acquired my first plan with Telstra. Two weeks ago, I applied for a Change of Ownership (Mobile and Home Broadband) so I can have my own accoun ...

monamala
Level 1: Cadet

As soon as I changed over to the NBN I cannot view my past monthly usage on my account on a Windows PC. I have spoken to the call centre and apparently they cannot either because of a glitch and/or computer fault. I honestly don't care about which li ...

SwingingLantern
Level 1: Cadet

Hi so I’m trying to set up call forwarding through the Telstra MyAccount portal. 
Whenever I try to edit/add/delete call forwarding rules I get hit with an error message asking me to refresh the page, I refresh the page only to be hit with another err ...

Not-happening45
Level 1: Cadet

I want to change my direct debit details and each time I  login to my account it is always out of service?! Any ideas besides calling Telstra? Extremely frustrating 

Andy1971
Level 1: Cadet

can anyone help me please to setup a new 2nd bigpond.com email address

Cliffy55
Level 1: Cadet

Hi I'm currently struggle to Ma ends meet with the drought and can't afford to recharge my mobile phone but need to have access to ring out as it's my only way to communicate and have medical issues which scares me not have credit if something was to ...

Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

CBWTIS
Level 3: Gumshoe

I have been with Telstra for DDebit for several years. These two months when I checking my bills on Apps and website, it says i have an overdue bill but it did not mention for which bill. I've checked my bank record and could not found any missing de ...

Nivek60
Level 1: Cadet

Please cancel my free Kayo subscription.

Reno30
Level 2: Rookie

How do I delete the some of the stored 1,000 phone numbers (maximum limit) which I have personalised with names in my Personal Address Book ... accessed via My Account login and "view detail of recent charges" for my home landline.

Jakelark
Level 1: Cadet

hi I just received an SMS which offered a new loyalty scheme but wants me to click on a non telstra.com link. Looks like a scam, and even if it's not then it's very bad practice to encourage. Please use valid telstra.com links.

Hi, Telstra Plus is her ...

Corca
Level 3: Gumshoe

My online account doesn't show my data usage and my Android app also doesn't show my data usage. This began in April I report it but still not fixed, now I'm told to post here for help. Can somebody please fix this issue for me.

KazzieGeorge
Level 2: Rookie

Purchased plan and SIM at Telstra store Friday pm, Sunday am still no activation.

Joan15
Level 1: Cadet

How can I contact Telstra from overseas? 

PoidaBartos
Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

cfardon
Level 1: Cadet

Hi, I have not been able to use Telstra Mobile Protect for many months now. When i go into my account, click on the mobile and scroll down to features it lists Telstra Mobile Account there with as button saying "Manage" beside it. When i clock  on th ...

Jason2626
Level 1: Cadet

Can’t not access my Telstra Plusanyone knows Support code: CNE1072??  

monamala
Level 1: Cadet

As soon as I changed over to the NBN I cannot view my past monthly usage on my account on a Windows PC. I have spoken to the call centre and apparently they cannot either because of a glitch and/or computer fault. I honestly don't care about which li ...

Floccinaucin
Level 1: Cadet

MS Edge on Windows 10 - After logging into 24x7 My Account, and clicking on "'Manage mailboxes" sometimes the mailboxes are duplicated, sometimes not. This behaviour has happened for years. Strange!

KerynS
Level 1: Cadet

My emails have stopped downloading to my mail app and tells me I have the wrong username or password yet I can use my username and password when I check my emails on the webmail.

Befabear
Level 1: Cadet

I am hoping some one might be able to help for some unknown reason the font on "My Account" has changed making it almost impossible to read. I am using a mac with chrome have de stanlled cleared the creche re set settings 

But here is the strange thin ...

super11
Level 5: Eagle Eye

Hi all.can somebody tell me why 24x7 chat isn't working? I have tried reloading the webpage I have tried restarting my laptop. Did not work at all.Please can somebody help me?

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Bob68
Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

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