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BigClinnen
Level 1: Cadet

Have just logged in to the Telstra 24/7 site & none of my accounts or services are visible on my profile & I'm unable to add my accounts (not that I should have to do this again as have been using 24/7 for a long time now). When i click the "add acco ...

Tezz
Level 20: Director

Greetings and salutations, my dear friends!  It's been a very long time since we last connected on this forum; hope you're all well. I'm already noticing a completely revamped CrowdSupport® with an exciting new structure, and fresh staff. Sadly, this ...

drboston3
Level 1: Cadet

Once upon a time my telstra webmail spell check worked.But alas no longer?????

SylviaWest
Level 1: Cadet

I have just purchased a new TELSTRA SMART HOME package and it can't be setup unless it is linked through My Account services. Unable to log into My Account to do this! No help from Telstra itself and don't want to sit on a phone 3hrs waiting for them ...

Bolt26
Level 1: Cadet

Hi, I have been unable to log into "My Account" for weeks, I try I get a window stating My Account is unavailable. Any one know how to rectify this??

Adsyadam
Level 1: Cadet
Johnbayrd
Level 1: Cadet

I wish to decouple my foxtel account from telstra

Avacook
Level 2: Rookie

How do I change from prepaid to postpaid 

Maxiehouse
Level 2: Rookie

Every time I try to do this its gives me an "unable to save due to time out. Please refresh your page" error.....which of course brings no joy. I have also tried the Telstra 24/7 app and it doesn't even give me the opportunity it even look at the rul ...

futsra
Level 1: Cadet

I want to cancel order SBS50717112 . I dont want to stay with telstra as they are using the virus as a excuse to be a bad telecom. I cant ring or get in contact with them. Order this month ago and no word or tracking.

Painer
Level 3: Gumshoe

I have a credit with Telstra that I need to have refunded ASAP cause I need the money. I've tried chatting with Codi, a complete waste of time. I've tried my local store, they can't help. There must be at least one person in Telstra that can help me ...

Mitzu
Level 2: Rookie

MY ACCOUNT NOT SHOWING MY SERVICESFollow-up of digital escalation ticket SR-2396300065798. No response since this was raised on 6/3/2020. Call to Helpline today achieved no more than a promise that someone would contact me. Please give me an indicati ...

STLC
Level 2: Rookie

I have just replied to the appalling level of service from your staff in regards to my issue. My case number: SR 1-2385604765906 Kindly escalate this and get someone who is able to solve my issue to get in touch. Don't make me jump through the hoops ...

UserSA
Level 1: Cadet

As of today when I login to my account from android browser I can only see my mobile account. The home internet account is no longer visible.It is linked becasue when I tried to add to my account via add menu software tells me it is already linkedThi ...

Seeker_18
Level 1: Cadet

I was meant to get a delivery today by startrack but they failed to deliver my Christmas present due to the consignment not having my building name on it, but when spending my points for this present it asked for a building name, startrack will not r ...

troi88
Level 1: Cadet

I was checking a tracking number for an order placed yesterday and it did not show up so i checked PREVIOUS ORDERS tab and there are two DISCONNECT orders from yesterday showing as COMPLETED.. I did not order any Disconnect yesterday and no services ...

Bobba07
Level 1: Cadet
Nannu22
Level 1: Cadet

I have applied for port my wife number on 31/08/2019. Still waiting for portability. I have spent 40$ for kit also. They are not refunding that one also. Daily i chat with customer talk with portability team and raise d the issue also but still no re ...

drboston3
Level 1: Cadet

Once upon a time my telstra webmail spell check worked.But alas no longer?????

SylviaWest
Level 1: Cadet

I have just purchased a new TELSTRA SMART HOME package and it can't be setup unless it is linked through My Account services. Unable to log into My Account to do this! No help from Telstra itself and don't want to sit on a phone 3hrs waiting for them ...

Adsyadam
Level 1: Cadet
Johnbayrd
Level 1: Cadet

I wish to decouple my foxtel account from telstra

Avacook
Level 2: Rookie

How do I change from prepaid to postpaid 

elitecool
Level 1: Cadet

All I want to do is change the billing address on my bill. The 24x7 app I can login but then it says to add account & I get the below error.Nothing online to do with my account works. Sorry, we couldn't add your accountYour organisation's authorised ...

SylviaWest
Level 1: Cadet

I have been trying to log into My Account on the Telstra website and it reports that My Account is currently unavailable.I’m trying to set up a Telstra Smart Home kit and it won’t work until I’m able to access My Account to link it all up. How long b ...

EmirKahn
Level 1: Cadet

How do I get to or Where can I find the link for chatting with Telstra agents through iMessage, pls? I have had this ongoing conversation n My iPhone but I somehow deleted the conversation and now I could not connect through iMessage. Pls guide thank ...

NamyZ
Level 1: Cadet

Hi,
I am currently moved to overseas and need to close my account(NBN plan).How can I cancel my contract? It seems like call centre has been closed as well as Live chat due to COVID-19.Thanks

steve009000
Level 2: Rookie

As of about 5 weeks ago when I login to My Telstra website or app it shows No Accounts Found, following in screen links to billing etc the site and app break. Not only can I not view bills and usage, I cannot make payments via these means. No one is ...

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