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vivianji
Level 1: Cadet

my telstra account

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i tried to login to my telstra account however it always says you have entered an incorrect username or password.

i have also tried to reset my password but unfortunately i have also forgot my secret answer to my secret question and my account is now locked due to entering incorrect password. can u help me

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: my telstra account

hi Vivianji

 

Welcome to Crowd Support Smiley Happy 

 

How frustrating. Smiley Sad The best thing to do would be to have a chat with our My Account team who can be contacted either by calling 1800266000 or you can also chat with them online http://tel.st/8qpr.

 

They will be able to assist you to regain access to your account, and also reset any passwords and secret questions that you have saved on the account 

 

-   Lindy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: my telstra account

hi Vivianji

 

Welcome to Crowd Support Smiley Happy 

 

How frustrating. Smiley Sad The best thing to do would be to have a chat with our My Account team who can be contacted either by calling 1800266000 or you can also chat with them online http://tel.st/8qpr.

 

They will be able to assist you to regain access to your account, and also reset any passwords and secret questions that you have saved on the account 

 

-   Lindy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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