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I have been getting this error and others for months. then all of a sudden it works again. They apparently atre changing a lot of stuff on their website. Pretty badly run if you ask me.... for such a big company.
I couldnt access my usage either for 6 months and was always worried i would go over my limit and get charged heaps. Well guess what i got charged an extra $90 which they eventually waivered after me complaining for 90 minutes on the phone. So then i read yesterday that in a couple of week all services will be capped. Which is great.
Telstra are now finally starting to listen to their customers and becoming more competetive. So things will change slowly and stuff up too. You can always call then and they will give you detail you need.