CrowdSupport®
Level 5: Eagle Eye

password

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how do i change my log in password it was allright and telstra have been playing around with it and I cannot log in I received a password via sms but I want to change it

DAPHNE COOMBER
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: password

If you can currently login via https://www.my.telstra.com.au/myaccount/home: click on the personal Details section, you can change the password via pressing the 'edit' button next to where the password is

 

If you can't login: use the password reset function here https://myacct.telstra.com/forgottenPassword?execution=e1s1 . If need be from there, login as per the instructions above and change the password

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: password

If you can currently login via https://www.my.telstra.com.au/myaccount/home: click on the personal Details section, you can change the password via pressing the 'edit' button next to where the password is

 

If you can't login: use the password reset function here https://myacct.telstra.com/forgottenPassword?execution=e1s1 . If need be from there, login as per the instructions above and change the password

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit