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Hi John, the speed restriction is a maximum 256 kbps until the end of the billing period. You can remove this restriction up to three times per year - more information can be found at How To Use Home Broadband Free Data Top-ups.
Your connection speeds can be affected by a range of factors, such as your line quality and distance to the exchange or hub and network traffic to the sites or services you use online. The information at http://tel.st/4mu5 can help troubleshoot some common speed problems, and our tech teams on 133 933 would be best to contact for further investigation and assistance as needed