Hi - I have a domain hosted by Telstra. I received an email telling me to reply if I wanted to renew - which I did (twice). Despite this the domain name expired on the weekend and now we have lost all access to the domain. I have spent over 4 hours on the phone with Telstra to finally be told to email firstname.lastname@example.org as apparently this is basic domain hosting service?. I have emailed twice now with no response at all - I still have no access to email or the domain - I contacted netregistry who are the registrar and they told me I could shift it from Telstra but that means another 3-5 days offline. How do I get a response from Telstra on this issue - I tried to email Andy Penn directly to get him to ask the support team to respond and renew as they were requested - but I'm confident that email won't help me.
Does anyone have any advice on the best way to get my domain name renewed? I can't just wait days for Telstra to finally read and respond to the email.
thanks for any help
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