My website is blocked by Telstra

[AdrianMula]

Hi,

It appears that when clients try and access my website from a telstra connection they are blocked how can i fix this?

[Jupiter]

What is your website? We would need to have a look to see what might be causing it to be blocked.

A complete guess would be that your site uses Wordpress and that the template that you are using has raised a red flag with the security scans (seen a few of these recently).

[AdrianMula]

Hi Jupiter,

my website is www.qldcapitalsolutions.com.au
it is a wordpress site and has been up and running for about 6 months but no one can give me an answer as to why Telstra customers cant bring up my site?

[Jupiter]

I can bring it up on my Telstra mobile (but it is slow to load). I'll run some tests and see if anything gets flagged.

[AdrianMula]

Yes that's the strange part i can access it from Mobiles but not through Telstra business landline connections?
Thanks for taking a look.

[ForensicsGuru]

@AdrianMula,

Hmmm... This is a new one... To me it does not look like Telstra is blocking you, this looks more like your site is blocking Telstra... I am getting 403 Forbidden from your site, not from Telstra... I can get there if I use https but then I get insecure site warning (not valid SSL cert and later heaps of security errors)…

Considering that you're offering financial services, running over secure link should be a MUST for you - I would not do any business with you... 

VirusTotal does not report your site as malicious, so I would be looking at your side of the equation, instead of blaming Telstra...

[AdrianMula]

Thanks for your feed back i did raise the SSL certificate with Netregistry and they informed be as my site is non transactional and only informational it wasn't required.

As i now understand this is basically a requirement by Google so it's something i can implement ASAP but when you get told that the fault is with Telstra and it only seams to happen when accessing the site from a Telstra connection you can understand why i'm thinking it's a Telstra issue.

The security errors you mentioned was of interest to me when i saw this part. a security certificate is in place called ssllock.net

Also this was only the case when https://qldcapitalsolutions.com.au was entered in to a chrome browser when i tried it from a IE it was slow but it loaded??

[ForensicsGuru]

SO, I can open your site if I am hooked to AARNet, but it takes ages to open - it comes with up to 25 seconds of Waiting (TTFB) (https://scaleyourcode.com/blog/article/27). Something is seriously unhealthy on that server...

[Jupiter]

From my work connection (TPG, but via the US), I get the following error using Edge:

While I can proceed to your site, your security certificate does need fixing.

[AdrianMula]

Thanks for that it's starting to make sense that the SSL lack of or security certificate is the issue i'll contact Netregistry again.