Highlighted
joshuam101
Level 1: Cadet

Site was hacked, recently has been cleared and un-blacklisted from google

Hello, My friend was trying to access my website on his mobile and it says telstra is blocking the site due to virus/malware. How do I get back into the good books with telstra? Thanks

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 21: Augmented

Re: Site was hacked, recently has been cleared and un-blacklisted from google

The site is probably still listed by VirusTotal...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Telstra (Retired)
Telstra (Retired)

Re: Site was hacked, recently has been cleared and un-blacklisted from google

Hi joshuam101, 

 

Is there a link on the block page that you're friend is being presented saying something like 'report this site as safe'?  If so get him to click on the link,

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more