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CoffeeClub
Level 1: Cadet

Telstra Broadband Protect blocking my website

Hi 

Please help !

My website is currently being blocked by Anyone using Telstra broadband at home.

My business is small and we won't last long if this continues.

I have installed an SSL Certificate

How can I unblock my site.

 

My website is  jeepzcarhire.com.au

 

Thanks so much 

George 

[edited by mod]

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6 REPLIES 6
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Broadband Protect blocking my website

You first step would be getting your website fixed (normally caused by using an old, unspoorted template). And then getting the blacklisting removed:
https://www.virustotal.com/#/url/76158ffd3c7e5858c302a59bc4ccbed29fcd2e4bd0ff66bf092dcd6364678710/de...
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CoffeeClub
Level 1: Cadet

Re: Telstra Broadband Protect blocking my website

Hi JUPITER

My web hosting people have fixed my site 

Google now see it as Secure 

 Please let me know  How to unblock it.

 

Kind Regards

George

Coffee Club

Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Broadband Protect blocking my website

You will need to visit the (now 8) engines listed on the Virustotal report and submit reassessment requests.

To get you started, here is the link to the Sophos AV request page:
https://secure2.sophos.com/en-us/support/submit-a-sample.aspx
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Telstra (Retired)
Telstra (Retired)

Re: Telstra Broadband Protect blocking my website

Also, if you visit your website from a Telstra service, there should be a link to "Report this website as safe" which will raise a ticket with the appropriate area to review your website and confirm if ti is now safe and can be unblocked. 

 

Edit: this can be done once you believe all issues have been addressed

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Broadband Protect blocking my website

Note: there are still a couple of issues that will cause you problems in the future. The main one being that you have an https:\\ site delivering content from an http:\\ source. Browsers are beginning to disallow that type of content from being displayed. Your developer needs to pay more attention to those finer details.

Also, McAfee has also started reporting your site as potentially unsafe now as well.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 21: Augmented

Re: Telstra Broadband Protect blocking my website

Google is not ultimate indicator of site's safety...
My corporate firewall (Palo Alto) is blocking the pages too.
In addition, the page does not scale on my iPhone - you should sack your designer...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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