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Level 3: Gumshoe

Hello. I’ve searched for days, but can’t find info or contact in personal or business. I’ve had a static IP for a year or so.I can access my network storage and IP camera servers via the IP address.I’ve got a domain name via Telstra Registrar Melbour ...

Level 1: Cadet

Good MorningI purchased a Samsung phone case product from Telstra online and it has been delivered.Upon receiving the delivery I have discovered that I have ordered the wrong item. The product I wanted to order was a Samsung Galaxy S8  Clear View Sta ...

Level 1: Cadet

Every day for the past 18 days I have received multiple e-mails promoting the new iPhone 8—even after opting out and receiving confirmation of this request. The sender is:

I understand this might be a glitch in ...

Level 1: Cadet

My site was hacked recently. I’ve since had my site cleaned and whitelisted by google and my host provider. Telstra however is still blacklisting my site with a malicious content restriction. Can I have the team look into this an ...

Level 2: Rookie

I am getting Access denied for two US websites 1. and 2.  I get this same response whether using Windows 10, Internet explorer on an android tablet and using Safari on my apple laptop. Can anyone give me a clue on what ...

Level 1: Cadet

Just had an Email from Telstra advising that I am near my Download limit and if I exceed it I will be slowed to 256Kbs.Is this speed guaranteed as most times my internet is slower than this? Thanks John

Level 1: Cadet

Hi - I have a domain hosted by Telstra. I received an email telling me to reply if I wanted to renew - which I did (twice). Despite this the domain name expired on the weekend and now we have lost all access to the domain. I have spent over 4 hours o ...

Level 1: Cadet

Hello. I have a domain name email address hosted by Telstra. I can't get the settings so I can get it to work on a new MacBook. The email has worked for several years on my iPhone with the settings and ...

Level 1: Cadet

Hi there We have the following 2 elastic static IP’s hosted in our AWS account which we use for sending email: For some reason, these have all of a sudden been blacklisted by you and our clients are no longer receiving the ...

Level 1: Cadet

Ive tried to report this with out any success! There is currently a problem with the the payment page: ...

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