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BradSP65
Level 5: Eagle Eye

How does Telstra classify a Message as SPAM on Crowd Support

Can some one tell me how Telstra classify messages as spam on crowd support. I tried posting not only a bad experience with Telstra but its been classified as spam.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: How does Telstra classify a Message as SPAM on Crowd Support

This may be of assistance https://crowdsupport.telstra.com.au/t5/Welcome-Guidelines/Read-me-first-Community-Guidelines/td-p/4
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Support Team
Support Team

Re: How does Telstra classify a Message as SPAM on Crowd Support

Hi BradSP65,

I have found that a copy & paste can be picked up as spam. This is a forum to ask the crowd for advice. if you want to reach out to Telstra regarding a poor experience & are seeking support you may find sending a private message through facebook a better idea. https://tel.st/6nn9c;

You can also call through on 132200 to discuss the matter. 

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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