The purpose of the Telstra CrowdSupport (crowdsupport.telstra.com.au) website is to provide Telstra customers and others with a central place to ask customer service questions about Telstra products, services or related topics. These questions can then be managed by both Telstra employees and/or other community members. Its overall goal is to make finding solutions to commonly asked questions easier.
All comments submitted via the Telstra CrowdSupport website are reviewed by a moderator.
By submitting a comment or post to the Telstra CrowdSupport website, you consent to Telstra reproducing and publishing that content (either in whole or an edited version of the posting) to Telstra CrowdSupport, and in other Telstra websites or Telstra publications.
All Telstra employees participating in Telstra CrowdSupport should be aware of Telstra’s Social Media Policy – Telstra’s 3 Rs of Social Media Engagement. This policy sets out three basic principles for social media engagement, Representation, Responsibility and Respect (the 3 Rs).
Our community guidelines aim to ensure the Telstra CrowdSupport content is inclusive and inviting.
To that end, moderators will ensure that user comments are relevant and appropriate, and may take any steps they deem appropriate to ensure content meets the site’s Comment moderation policy, described below.
Standard operating hours for comment moderation
Comment moderation policy
Postings may be edited for reasons of space, clarity, to remove offensive, threatening or unlawful content, or to avoid repetition.
You may not be directly contacted if your post has been removed.
Contributors may not submit content that: is threatening, abusive, defamatory, indecent, menacing, harassing, offensive, infringes any person’s intellectual property rights, including copyright, impersonates anyone, misrepresents a relationship with any person or organisation, encourages others to commit unlawful acts, harasses anyone or is unlawful in any way.
It is in your interests, as well as ours, to ensure that all content is lawful.
You may face personal liability if content you submit is published and is unlawful.
For example, if you submit material which is defamatory and cannot be defended, then you could be sued by the person defamed. In addition, the following types of postings are not permitted:
We reserve the right to reject posts that direct readers to third-party websites.
To ensure the dialogue on Telstra CrowdSupport remains relevant and engaging for all users, you’re also expected to observe 10 simple principles. Our moderators apply these principles when reviewing your comments.
Your use of the Telstra CrowdSupport website
Sharing information is the essence of social media. However, many elements of the site such as text, pictures and logos are subject to copyright. To avoid infringing copyright, we ask that you link to material on the site rather than reproducing it. Quoting from a post in the context of a discussion is generally acceptable, but please do not copy and paste large sections of text on to third party websites.
If you wish to reproduce an entire post, a picture or a logo, or if you are unsure about whether your proposed use is acceptable, please email the Telstra CrowdSupport team.
All moderation actions are supported by the CrowdSupport Community Guidelines
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