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Telstra (Retired)
Telstra (Retired)

The Knowledge Base

What is a knowledge base?

 

A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by Community Leaders to ensure all information is relevant and factual.

 

How can I view a knowledge base?

 

You can view Knowledge Base articles in a number of different ways.

 

View knowledge Base articles within specific boards

Each board has 3 tabs available at the top. By selecting the “Best Answers” tab you’ll see all Verified Answers (Knowledge Base articles) as well as accepted solutions.

 

verified answers tab.JPG

 

Search for a Knowledge Base Article

At the top of the community you’ll see a search bar. On the right hand side of this is a down arrow that if you hover over, will allow you to select to search for Knowledge Base articles. 

 

Knowledge base search.JPG

 

Go directly to the Knowledge Base

On the home page of CrowdSupport, you’ll see a number of options on the right hand side. Once of these will be “Community Knowledge Base” which will link you directly to every board containing a Knowledge Base article

 

knowledge base icon.JPG

 

How do I nominate content for a knowledge base article?

 

If you come across some content that you think is great and will benefit the rest of the community, nominate it for a Knowledge Base article. Doing so is easy.

 

nominate KB2.jpg

 

Can I contribute to a Knowledge Base Article?

 

If you think you can contribute to a Knowledge Base article then you’re more than welcome to send a private message to any of the contributors asking if they can add your information in.

 

You can also nominate topics within the community (including your own) to become a Knowledge Base Article. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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