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Support Team thedylan
Support Team

The Telstra CrowdSupport® website (website) is owned and operated by Telstra Corporation Limited ABN 33 051 775 556 (we, us or our).   Terms governing your use of the website By visiting and using the website, you agree to comply with these Terms of ...

Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) MattD
Telstra (Retired)

Hey everyone!   Just wanted to share a bit of insight with you regarding why it’s important we give Kudo’s to those who deserve them as well as choosing to accept a post as a solution when it is one.   If you see someone post something that is not on ...

Support Team thedylan
Support Team

CrowdSupport guidelines

The purpose of the Telstra CrowdSupport (crowdsupport.telstra.com.au) website is to provide Telstra customers and others with a central place to ask customer service questions about Telstra products, services or related topi ...

CaptainKirk1
Level 8: Inspector

I was wondering... can I change my Username on Telstra CrowdSupport? I've read through the help articles, but cannot seem to find an answer to whether I can or cannot. Please help.

nb5
Level 2: Rookie

Can anyone please tell me how i can make a complaint without been sent to same call centre i am complaining about also i can not get on form to work

trogan
Level 3: Gumshoe

How do I find my posts (shouldn't be asking this!)

wogfro
Level 2: Rookie

Hi my galaxy a5 2017 was stolen august 1st i recently tried locating my phone again with android device manager and a notification said device located but below map it said cant connect with device.am i able to go to telstra vodafone & optus and have ...

sunshine1707
Level 2: Rookie

I am trying to seek assistance for a relative who is very stressed at the moment. Someone stole his license from his mailbox and used it a few times to buy phones at Telstra. Vicroads won't issue a new drivers license with new numbers without a lette ...

tboxreception
Level 1: Cadet

I have a static IP address and I had to power off my modem.  Now I can not see the cameras on my mobile using wifi.  When wifi is off the cameras are visible.  How can I find out the port for my cameras ??  

Level 21: Augmented cretsiah
Level 21: Augmented

This is a draft only   If you have a Technicolour 587 or a T799 modem and are having wifi issues.   1) These modems do not like power outages.       Turn off power if power fluctuations  occcur.     2) These modems do not like heat.          Keep the ...

Unwilling
Level 3: Gumshoe

If I get a response to a string I initiated and have ended by accepting someones response, how do I easily get back to that string? I have recieved an email and trying to find the string is a nightmare! The cynic in me says this is deliberate, but I ...

jackM
Level 1: Cadet

Hello,Something in my Sagemcom F@ast F5355 Telstra modem is stopping me from viewing IP cams online (NOT my own).I do also have cameras and they work perfectly, but the ones I cannot access are not on my network they are my work and a friends.I have ...

Michael777
Level 3: Gumshoe

WORST CUSTOMER SERVICE AND INTERNET SPEED IN THE WORLD. Do yourself a favour and do not sign up with Telstra. Overseas call centres do not have any idea about customer service. They simply read off a screen. No cultural alignance. And don't ask to sp ...

CaptainKirk1
Level 8: Inspector

I was wondering... can I change my Username on Telstra CrowdSupport? I've read through the help articles, but cannot seem to find an answer to whether I can or cannot. Please help.

wogfro
Level 2: Rookie

Hi my galaxy a5 2017 was stolen august 1st i recently tried locating my phone again with android device manager and a notification said device located but below map it said cant connect with device.am i able to go to telstra vodafone & optus and have ...

Unwilling
Level 3: Gumshoe

If I get a response to a string I initiated and have ended by accepting someones response, how do I easily get back to that string? I have recieved an email and trying to find the string is a nightmare! The cynic in me says this is deliberate, but I ...

rssyd
Level 1: Cadet

I had a three month Stan offer that stated it would expire 72hours after I clicked on it. Once I clicked on the same it kept returning an error and now the offer no longer shows up. I reached out to Telstra support they pointed me to Stan helpline an ...

Bethany-Lee
Level 1: Cadet

Where do I find the survey that the lovely Telstra lady said I should do when I bought my new phone?

Moogara
Level 1: Cadet

My son was on freedom plus and lost his mobile. New with your new crappy plus service I can't credit me to you any more. Now I can't send him my credit from my freedom plus plan to his new crap plus plan. Thank you telsta now I can't send credit to s ...

funkyphantom1
Level 1: Cadet

Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) FelicityCull
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) Yannick
Telstra (Retired)

Thanks for all your entries and some fantastic winning entries! We have decided to suspend the competition for a short period of time while we work through some competition improvement. Keep tuned for our relaunch in the near future.

Telstra (Retired) Yannick
Telstra (Retired)

The Telstra CrowdSupport® website (website) is owned and operated by Telstra Corporation Limited ABN 33 051 775 556 (we, us or our).   Terms governing your use of the website By visiting and using the website, you agree to comply with these Terms of ...