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Support Team thedylan
Support Team

The Telstra CrowdSupport® website (website) is owned and operated by Telstra Corporation Limited ABN 33 051 775 556 (we, us or our).   Terms governing your use of the website By visiting and using the website, you agree to comply with these Terms of ...

Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) MattD
Telstra (Retired)

Hey everyone!   Just wanted to share a bit of insight with you regarding why it’s important we give Kudo’s to those who deserve them as well as choosing to accept a post as a solution when it is one.   If you see someone post something that is not on ...

Support Team thedylan
Support Team

CrowdSupport guidelines

The purpose of the Telstra CrowdSupport (crowdsupport.telstra.com.au) website is to provide Telstra customers and others with a central place to ask customer service questions about Telstra products, services or related topic ...

FLUCKY
Level 1: Cadet

change my log in user name please

ZeeMonkeyMan
Level 1: Cadet

Hi everyoneI am just about to leave Telstra for good! I've talked to around 5 different people through 24/7. They have all said they were going to put me on premium speed but it just never happens and every time I talk to them about it days later the ...

PetenMiri
Level 1: Cadet

We are about to purchase a new Netgear Nighthawk M2 (NNM2) as replacement for a faulty device. Is there a 14 day return or similar if the NNM2 does not provide internet coverage throughout our home?

Gadgetragic
Level 1: Cadet

Can I change my crowdsuppprt username? I understand from looking through the questions and answers that this change can be done by a moderator. I would like to change from AlanMathisonTuring to Gadgetragic. Thank you

Mental1ty
Level 1: Cadet

My 12 year old said he could build a better webmail programbut I said bud let the other kids sort it out as they get cookies with their milk so they MUST know how to sort it outhe nearly choked on his Milo

BradSP65
Level 5: Eagle Eye

Can some one tell me how Telstra classify messages as spam on crowd support. I tried posting not only a bad experience with Telstra but its been classified as spam.

jbinsjx
Level 2: Rookie

Hello, I thought I had to sign up using my Telstra account email so I used my work email. I would still like to be part of CrowdSupport but use a personal email instead. How do I delete my account in CrowdSupport? Thanks.

Nobby07
Level 1: Cadet

Does a contract have a start and finnish date?

JohnLK
Level 2: Rookie

I couldn't find a help topic on how to add devices to my CrowdSupport profile. I was looking to complete the profile set up.

Humbleguy
Level 3: Gumshoe

Sorry to come over as a bit of a numpty, but If I have an interest in a string, how do I post to it? Do I need to subscribe to the initial post/author, the RSS Feed, or is the a reply button I’m missing?

CaptainKirk1
Level 8: Inspector

I was wondering... can I change my Username on Telstra CrowdSupport? I've read through the help articles, but cannot seem to find an answer to whether I can or cannot. Please help.

wogfro
Level 2: Rookie

Hi my galaxy a5 2017 was stolen august 1st i recently tried locating my phone again with android device manager and a notification said device located but below map it said cant connect with device.am i able to go to telstra vodafone & optus and have ...

Unwilling
Level 3: Gumshoe

If I get a response to a string I initiated and have ended by accepting someones response, how do I easily get back to that string? I have recieved an email and trying to find the string is a nightmare! The cynic in me says this is deliberate, but I ...

rssyd
Level 1: Cadet

I had a three month Stan offer that stated it would expire 72hours after I clicked on it. Once I clicked on the same it kept returning an error and now the offer no longer shows up. I reached out to Telstra support they pointed me to Stan helpline an ...

Bethany-Lee
Level 1: Cadet

Where do I find the survey that the lovely Telstra lady said I should do when I bought my new phone?

Mental1ty
Level 1: Cadet

My 12 year old said he could build a better webmail programbut I said bud let the other kids sort it out as they get cookies with their milk so they MUST know how to sort it outhe nearly choked on his Milo

Moogara
Level 1: Cadet

My son was on freedom plus and lost his mobile. New with your new crappy plus service I can't credit me to you any more. Now I can't send him my credit from my freedom plus plan to his new crap plus plan. Thank you telsta now I can't send credit to s ...

funkyphantom1
Level 1: Cadet

Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) FelicityCull
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) Yannick
Telstra (Retired)

Thanks for all your entries and some fantastic winning entries! We have decided to suspend the competition for a short period of time while we work through some competition improvement. Keep tuned for our relaunch in the near future.

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