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Hi there,  i am trying to activate a pre-paid SIM card with no luck.  An email was received from Telstra to say this would take up to four hours, it has been 12 and the card is still inactive. Telstra, can you please assist.

SydneyLady
Level 5: Eagle Eye

I downloaded the My Telstra app to my mobile, but when I click on 'sign in'I get a message 'My Telstra has stopped' I have tried several time and rebooted my phone. enabled mobile data instead of wifi, same result each time. Anyone else getting the s ...

nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Jdec87
Level 1: Cadet

Ive accidentally recharged the wrong service, I didn't realise. I should have recharged 04xxxxxx67 not 04xxxxxx77. I no longer have access to the 045xxxxxx77 service so is it possible to have the credit moved over to the current service 04xxxxxx67   ...

Hello772
Level 1: Cadet

Appreciate the difficulty in maintaining a customer service focus during COVID but has anyone got any suggestions on how to contact Telstra to sort out a new mobile plan and follow up on an agreed refund. For almost two weeks I’ve been trying to call ...

Possum10
Level 1: Cadet

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Rikhu
Level 1: Cadet

Telstra does a promotion for 30k points but not available. been cheking for the last two weeks and nothing.. someone knows anything?

Client0
Level 1: Cadet

Has anyone paid to keep their phone at the end of the lease?  I’m trying to query the amount they are charging me but am not getting a response in the messages. 

Tag4
Level 2: Rookie

Hi,I'm trying to get a response from Telstra chat on how to disconnect the nighthawk service I have on my account, which I went to after trying to cal 132200. No response after nearly 4 hours and the 132200 just send you back to the message app. Does ...

Ordered an eSIM yesterday expecting to get an email with sign in details but got no such thing. Can't sign into the app. The customer ID provided does not work. Without being able to sign into the app cannot cancel the order. Cannot track the order, ...

RR33
Level 3: Gumshoe

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

PandNF
Level 2: Rookie

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

LW23
Level 1: Cadet

Wondering if it is possible to transfer rewards points to family?

kanda1dog
Level 1: Cadet

There is an email from Telstra News requesting personal details. Is this SPAM

Krotiuz
Level 2: Rookie

I'm currently unable to add my new service to my account profile, as the account settings page appears to be showing a 404 error for page not found over the last week, as shown below in the attached image.  Is there an alternative way to add an accou ...

Hornyshauney
Level 2: Rookie

Mum died last month and I have had nothing but bills I can't afford to recharge this fortnight. I was wondering if you could help me with this please. 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Hi there,  i am trying to activate a pre-paid SIM card with no luck.  An email was received from Telstra to say this would take up to four hours, it has been 12 and the card is still inactive. Telstra, can you please assist.

nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Jdec87
Level 1: Cadet

Ive accidentally recharged the wrong service, I didn't realise. I should have recharged 04xxxxxx67 not 04xxxxxx77. I no longer have access to the 045xxxxxx77 service so is it possible to have the credit moved over to the current service 04xxxxxx67   ...

Hello772
Level 1: Cadet

Appreciate the difficulty in maintaining a customer service focus during COVID but has anyone got any suggestions on how to contact Telstra to sort out a new mobile plan and follow up on an agreed refund. For almost two weeks I’ve been trying to call ...

Possum10
Level 1: Cadet

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Rikhu
Level 1: Cadet

Telstra does a promotion for 30k points but not available. been cheking for the last two weeks and nothing.. someone knows anything?

PeterJG
Level 1: Cadet

I have been advised that my plan will be upgraded to the Core Internet Plan and the minimum monthly cost of my new plan will be $75. I hold a aged pension card issued by CentreLink. What discounts am I entitled to on this plan?

SamTelstra
Level 1: Cadet

https://www.telstra.com.au/prepaidactivation/existing-number?ti=TR:TR:180319:mobremobrelanding:Activate

barramadman
Level 1: Cadet

What’s going on with this company!!! I used the app to book a house move for the 16/7 and my nbn was disconnected days ago!! I have spent over 6 hours hanging in the phone to try to get this issue sorted out. I am buying a house and need my internet ...

hartacus
Level 1: Cadet

When attempting to set up the widget, I get an error saying that the widget is not available for all services.I've tried reinstalling the app including clearing cache and data, without success.Is this widget really incompatible with prepaid services? ...

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