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bml_39
Level 1: Cadet

I have been trying to cancel my Telstra mobile number service via the Telstra online chat for 5 days now. My contract ended on the 30th of May. I messaged Telstra 5 days earlier asking for the service to be terminated (as I now live in the UK) and ag ...

MattDell
Level 1: Cadet

I ordered a Flip 3 mobile for an elderly relative on May 20 - 12 days agoI got an immediate confirmation email with the order number #PPST50979866Delivery was to be 3-4 days, although obviously a fe more with COVIDI have not received any further corr ...

jcg5
Level 1: Cadet

Applications & EntertainmentAdditional Onsite Service & MaterialsAdditional Connection Point Non Standard Install $192.00

I purchased an OppoA9 (2020) from Telstra on the 1/5/2020 and have yet to recieve any type of confirmation email or tracking number from them. I contacted support and they told me to use 24x7. Which is a robot and doesnt help whatsoever. I can't make ...

Jyebus
Level 1: Cadet

Hi i keep getting sms from telstra saying my bill is overdue but when i check thw app it isnt due for another week, i have ahad a couple sms like this now.

nymond
Level 1: Cadet

Activated a new prepaid mobile 24 hours ago and its not showing in My Telstra list of devices.  Also cannot seem to load credit into phone.Please help!

Jumbocam
Level 1: Cadet

Hi,I have a personal and business account with Telstra...There are separate numbers.. Does anyone know if I can combine the two accounts together on my Telstra Plus rewards membership.Thanks

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Chippy123
Level 1: Cadet

I would like to cancel my mobile phone insurance. Please advise

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Venix
Level 1: Cadet

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Jax11
Level 1: Cadet

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

AJ1076kxc
Level 1: Cadet

It was quite random when I joined

Pulsar62
Level 2: Rookie

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

bml_39
Level 1: Cadet

I have been trying to cancel my Telstra mobile number service via the Telstra online chat for 5 days now. My contract ended on the 30th of May. I messaged Telstra 5 days earlier asking for the service to be terminated (as I now live in the UK) and ag ...

MattDell
Level 1: Cadet

I ordered a Flip 3 mobile for an elderly relative on May 20 - 12 days agoI got an immediate confirmation email with the order number #PPST50979866Delivery was to be 3-4 days, although obviously a fe more with COVIDI have not received any further corr ...

jcg5
Level 1: Cadet

Applications & EntertainmentAdditional Onsite Service & MaterialsAdditional Connection Point Non Standard Install $192.00

I purchased an OppoA9 (2020) from Telstra on the 1/5/2020 and have yet to recieve any type of confirmation email or tracking number from them. I contacted support and they told me to use 24x7. Which is a robot and doesnt help whatsoever. I can't make ...

nymond
Level 1: Cadet

Activated a new prepaid mobile 24 hours ago and its not showing in My Telstra list of devices.  Also cannot seem to load credit into phone.Please help!

Chippy123
Level 1: Cadet

I would like to cancel my mobile phone insurance. Please advise

ED70
Level 1: Cadet

Due to recent changes I am unable to access services (home ph plus 4 mobiles for family members) on app as bill in in my husbands name. I then downloaded app on my husbands phone which is in work name only his work phone is showing. How do I get acce ...

perriko
Level 4: Private Eye

I am tearing my hair out trying to get Telstra to close my account since the first week in January! Their inability to do what they say they will do beggars belief . They keep saying they have done so but I keep getting bills for services I have not ...

Kerryn70
Level 1: Cadet

Hi. I’m trying to access detailed phone bills That shows all calls I have made but the link appears to broken. Any ideas?

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