Accounts & Plans

How to see when i need to pay my bill?

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

It was quite random when I joined

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!