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al38
Level 1: Cadet

I have received an email from Telstra saying that our Telstra bill is now going to be sent to us through email, I have an email address I use to sign into Telstra My Account, would that be the email address/account they are going to email bill to or ...

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

usernameisgone
Level 2: Rookie

According to this post https://crowdsupport.telstra.com.au/t5/mobiles-tablets/faqs-on-esim-for-ios-android-and-dual-sim/ta-p/894274 I should be able to use the Transfer or Restore feature to move to eSIM but I can’t see this option anywhere in the ap ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

yrucrem
Level 1: Cadet

Answer the question please <removed for your privacy>

Ged60
Level 1: Cadet

I have just learned that my problem has already been encountered by many others...annual prepaid recharge beginning from today rather than when my current plan expires next month. Home page clearly shows my current plan expiry date and shows 366 more ...

Jezm
Level 1: Cadet

Hello, I am currently on a $49 a month BYO plan which includes 30gb of data. I receive a $10 discount so my monthly bill is $39 a month.  I received notification that this is increasing in data and price - $59 and month.  I do not need additional dat ...

Lennyboy
Level 1: Cadet

I am with Exetel, they are stopping use of Telstra Velocity lines in December 2020. With that said, I need to find a new provider and options seem limited to Telstra. However, even the Telstra website does not show Velocity plans available to my addr ...

Cashwas
Level 1: Cadet

HI there,Can anyone please help me with my inquiry? So, my plan is already up and I am planning to change it to a business one but, I would like to maintain the same number.

Coles44387207
Level 1: Cadet

Does any one no how much a telstra lease phone cost at the end of a contract. Instead of giving back and keeping it

david225
Level 1: Cadet

Hi, my mobile lease plan is now ended. So does that mean if  I upgrade my phone I keep the current one? Telstra site is unclear on this.

itsmekysa
Level 1: Cadet

How can I find a copy of my mobile phone purchase receipt as proof of ownership please

Busterbill
Level 1: Cadet

Hi all,Most though not all of my prepaid services in the My Telstra app are not displaying balances. I have several prepaid services, 3 iPad and another generic prepaid data service. The generic service displays okay, but the iPad services will not d ...

VT7
Level 1: Cadet

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

benlloyd718
Level 1: Cadet

Hi what does Sim replacement mean on my bill ? 

LAngel
Level 1: Cadet

Cannot get my prepaid balance since update. Have uninstalled and installed still not working. Can’t see the balance. Very frustrating and useless app. Can anyone help with this? 

ShayeK
Level 1: Cadet

Hello. 
every time I try to purchase a Telstra TV after entering my details im the first stage I keep getting this message: We’re sorry but we’re unable to proceed with your order. If you need further assistance, call us on 13 22 00. i also have these ...

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

ger9066
Level 1: Cadet

When I try to activate a prepaid SIM card online it gets as far as I'd verification and tells me that my I'd details are incorrect and won't go any further. I've spent more time than any moral person should trying to find a phone number to call Telst ...

nck101
Level 1: Cadet

I'm on a "legacy" post-pain plan (the Mobile Lease Plan - $129) with a contract end date in Feb 2021. Can I return the phone, but remain on this plan on month-to-month basis?  I don't want to re-contract as this legacy plan has features that I can't ...

Tonypissedoff
Level 1: Cadet

My internet and phone have been suspended today. I’ve been continually having issues with the f;()wit$ overseas as we have to convert to nbn. They have absolutely no idea what they are doing. Why the hell does Telstra use my money to keep foreign nat ...

Bill126
Level 1: Cadet

I understand that Telstra is having advanced charges, however, how is that reflected on ongoing bills? My first bill had a little item telling me that I was charged one months in advance. My current bill doesn't state this anymore, which makes it loo ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Uvulagirl
Level 2: Rookie

I’ve noticed that my prepaid data service seems to be down since yesterday 22/10/2020 and is still down today. I’m unable to see what my balance is or recharge. Also have no mobile data while outside my house unless I connect to wifi. I can’t seem to ...

VT7
Level 1: Cadet

I've purchased $30 pre-paid recharge using 10000pts on the My Telstra app this morning, however when I submit the purchase, it came up with an error page. My points were deducted when I log back in again but so far I haven't received any confirmation ...

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

I spent the last hour trying to sort out my plan, having decided that from now on a prepaid service is all I need.Tried online, then the Telstra app, and still haven't found a way to change my plan. Called and was told to go and do it on the app, and ...

Butterfly21
Level 5: Eagle Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Roheryn
Level 1: Cadet

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find. 
I only got the plan in April, and have paid the same monthly amount, up until this month ...

_ScreenName
Level 2: Rookie

Signed up and received the device and email confirmation, however, cannot use the product at all as the subscription is not active per the mobile app. Cannot get through on phone nor chat, this is the last resort to trying to get some customer servic ...

0--0
Level 2: Rookie

Telstra Evoke Pro 2, Essential Pro 2 Who manufactures these phones? They have not been documented on the ZTE site, or announced on ZTE Facebook, so they might be Alcatel. Telstra does not bother mentioning VoLTE, so I assume they all do it now.

Titahi
Level 1: Cadet

I mistakenly over paid my account to the tune of $1200 and sought a refund, after much back and forth I was given a refund number and told it would be auctioned within 3 business days.  So far after various promises and even a guarantee it has been 1 ...

SKC21
Level 2: Rookie

I'm looking at updating my phone plan from the Telstra prepaid freedom plus. I currently have a LOT of recharge credit to use up. My current understanding is I can only use it on calls not data. What options can I use it on? If I use it for calls wha ...

Mj_R
Level 2: Rookie

Hi, I have a prepaid mobile & I use the prepaid max recharge I think, it gives me 20gb data. I have accumulated a data bank of the max allowed of 200gb.My data level never really goes below 10gb as I only online shop so it doesn't use it all in the m ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

audacious
Level 1: Cadet

What exactly does partial refund mean? Will I get the whole of my prepaid balance refunded re the October changes?

directdonkey3
Level 2: Rookie

My pre paid sim card randomly stopped working, tried it in multiple phones it is confirmed the sim card.  I got a replacement sim and tried setting it up and transferring my old phone number which I need to login to all my accounts for everything as ...

a_e_d
Level 1: Cadet

Hi there,  I had to purchase a new SIM card. I'm already with telstra and need to keep my old telstra number. Apparently to do this I need to either activate online and get a text on my number (I don't have the SIM), or call telstra (I can't get thro ...

SandyleeYB
Level 1: Cadet

We are a not for profit organisation and we need to put sim cards in our support workers tablets to use for both call, (and Texts) and data. Some people will use much more than others who are primarily using WIFI. So data sharing is a must. Is there ...

NetworkNewbie
Level 2: Rookie

Hi, Quick background, I changed jobs and have taken (or want to) the old work mobile number and convert that to my personal mobile number.  I completed the Change of Ownership paperwork (with my former employer) and submitted it to Telstra on 21 Augu ...

Lorry6
Level 1: Cadet

Hi, I’m severely affected by DV and am now homeless, my estranged husband has been emotionally, psychologically, mentally, financially and Physically abusing me for almost 2 years. On my 3rd attempt at leaving he took our kids and didn’t disclose the ...

pissedoffmore
Level 1: Cadet

my father has passed away and he was over charged, there is no way to talk to anyone to fix it because the online account is closed

Nekta73
Level 1: Cadet

It's now been over 2yrs trying to get someone to fix my online billing and make sure the emails are being sent to the correct email address as assigned in MyAccount. To date there has been no resolution.  Anyone able to help?? It's become a joke havi ...

smee90
Level 5: Eagle Eye

Hello, I just signed up for this great free offer, and the device should be arriving tomorrow, however when I checked my services in the Telstra 24/7 dashboard I noticed that there is now a new menu item "Telstra Locator Subscription" and it shows th ...

al38
Level 1: Cadet

I have received an email from Telstra saying that our Telstra bill is now going to be sent to us through email, I have an email address I use to sign into Telstra My Account, would that be the email address/account they are going to email bill to or ...

Jeff500
Level 1: Cadet

Can one number be used on my prepaid plan for my cellular apple watch?

itsmekysa
Level 1: Cadet

How can I find a copy of my mobile phone purchase receipt as proof of ownership please

ShayeK
Level 1: Cadet

Hello. 
every time I try to purchase a Telstra TV after entering my details im the first stage I keep getting this message: We’re sorry but we’re unable to proceed with your order. If you need further assistance, call us on 13 22 00. i also have these ...

SirExie
Level 1: Cadet

Hi Folks, I thought it was time to upgrade my ancient handset, so I ordered the new iPhone 12 Pro on a monthly repayment plan. So the phone arrived which is great, and I got it setup, but it turns out to be much bigger than I expected. So much so I f ...

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

helkoogh
Level 1: Cadet

Tried messenging on facebook, 24x7 chat, calling 132200. Cant reconnect my service. How can I call someone to resolve this issue?

thaigirl11
Level 1: Cadet

I have an extenstion reqyest still on my account which i never used i paid account but still have this extension showing on account  how to remove 

Rashed4004
Level 1: Cadet

Where is the result for 1 million telstra plus points for subscribing to apple newsletter? it was supposed to be announced on 20th oct on telstra plus page

JodyRobz
Level 2: Rookie

Hey all I've been with telstra for years, always in my name/email/details. Suddenly today my wife got a bill notification email to her email address. She's never had any dealings with Telstra (the home internet/mobiles have always been in my name) so ...

Another
Level 1: Cadet

I am recieving bills for home line that should be direct depot. I have an email to confirm that direct depot has resumed, but getting debt collector bills also. The amounts being sent to me don't add up. I need to speak to someone. I'm not of the app ...

lallyoflao
Level 1: Cadet

I am writing to ask if I can suspend the internet bundle on my account while  I am unable to return to Australia.  The account is listed in my parents’ name, both of whom are deceased. I thought that following my father’s death, the account was trans ...

nordav
Level 1: Cadet

Why is Telstra changing my plan from 22/11/20 and also removing my $10 credit I have been getting for years.

Takle1
Level 1: Cadet

I do not want to move to a new plan. I will wait until my contract expires next year, then I'll start to a new upgraded phone. Please call me as I have more questions to ask.

Taylorboss
Level 1: Cadet

Telstra tell us they are kindly giving us data upgrade for a cost. My issue is that I currently use 1% - yes one percent - of my current allowance. I do not want the upgrade but I cannot find out how I can talk to a real person inTelstra about this. ...

feedback22
Level 1: Cadet

Telstra emailed to say they were going to upgrade my plan, of course it was going to cost more. The only way to stop it happening was to contact them to change my plan. I couldn't get onto a consultant via phone or online, to say I didn't want this t ...

Speedchick
Level 1: Cadet

I’ve had an email from Telstra advising me that they are changing my plan to the small plan with more download and I’ll pay more than I am currently paying. 
I don’t want to move plans as it’s more expensive and I can’t afford it. 
what are my options?

b25969280
Level 1: Cadet

When is a service not a service - when its 24x7 live chat

tappo64
Level 1: Cadet

Telstra app NOT displaying the balance 

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

YiYang
Level 1: Cadet

Hey guys,                I just returned from overseas.  I tried to contact with Telstra for restore my mobile service. But Telstra told me that my mobile number is disconnected and can't be recovered due to lower credit, which caused by bill overdue ...

rrvau
Level 2: Rookie

I am getting sick and tired of not being able to contact Telstra by email.  Every time I try,  I get these stupid questions with choices that are irrelevant to me.  These idiot programmers think they know what every one wants to know BUT: the do not. ...

Bobbio
Level 1: Cadet

The account of my late husband is due a refund, but after 2 months it still hasn't arrived yet. Could somebody please follow this up please? Thank you

Cezza7
Level 1: Cadet

New service connection, first invoice issued with incorrect address.    I do not live anywhere near the address listed on my invoice.  To make payment, the invoice must be reissued correctly.  Live chat and contact by phone are not addressing this pr ...

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

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