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Bibliostar
Level 1: Cadet

I have used Telstra Plus to redeem rewards before and when I am not signed in, the page loads.  When I sign in, the page won't load and I get the technical issues message.  I have changed browsers, cleared the cache and cookies and turned off ad bloc ...

Gazzari
Level 2: Rookie

Hi, I get itemised bills, but have just noticed that the details of MMS I have sent don't include the number I sent them to. Where can I get that info please?I need to access the numbers for 2 MMS I sent on 6th Feb.(I wondered if the item code in the ...

JanGi
Level 1: Cadet

I have searched for hours and texted Telstra prepaid support but they cannot understand my question.  The only information that I can find was from 2016 and the link to Telstra which is supposed to show the information does not.  I want to know if I ...

Dodgemeister
Level 1: Cadet

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

BowTie11
Level 1: Cadet

I have a 28-day pre-paid plan.  When I tried to set up an auto-recharge, the only option is to nominate a specific day.  Since a 28-day period never falls on the same day each month, that means I will never be able to bank un-used data! That is not h ...

Cap12
Level 1: Cadet

It was a time consuming task to finally receive my Telstra refund. I started with online chats etc and got no where. then I decided to do the old fashioned technique and write a letter requesting the refund - with - Account number - your personal det ...

hellohelp1
Level 2: Rookie

I don't want to waste my time holding on the phone and can't use the Telstra app. Can someone please link me to the chat function? 

euroscug
Level 1: Cadet

Frustrating is a mild word to use for Telstra's total lack of any way to contact them on a PC about my mobile modems.Once there was chat and now there is messaging. But where does one message? There is a circular route that takes one nowhere.They sho ...

MATSCH
Level 1: Cadet

Hello, wondering if I can have a sim only plan with Telstra (I currently have an iPhone 12 on a sim only plan with Belong) and get a cellular Apple Watch with the same number? 

Katie07
Level 1: Cadet

I would like to get a phone on a plan

Bert1969
Level 1: Cadet

Brains trust, I live overseas and don’t use my Telstra phone but want to maintain the phone and number.I have been trying since December 2020 through the 24/7 app to pay out the handset but Telstra seem incapable of doing so.I just want to reduce mon ...

Belle121
Level 1: Cadet

What is the difference between mobile prepaid complete and prepaid $50 plans. Only  difference I can see is the expiry days are different. One is 28 and the other is 35 days.Tx

dave7470
Level 2: Rookie

Whats happened to mobile prepaid plans 

Lambert169
Level 2: Rookie

I am trying to disconnect my Telstra services and close my account. When I ring 132200  I get sent to an online chat. After a few question I am told to wait while Telstra checks my details. I wait for 12 hours and never get a response. I do not want ...

AmazinglyJodie
Level 1: Cadet

Hi I want to get more caller tones I have 50 sitting in my account so I can buy more please help I have the app and it won't let me buy them 

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

Dissy44
Level 1: Cadet

Is it possible to have another persons account added to our Telstra account and webmail as they are in hospital and we will be able to pay their account and not let it  get overdue.Thank youDissy44

km05
Level 1: Cadet

Hi I was just trying to see if my username and password was working to get pre sale tickets tomorrow for Kiss. When I try and login it comes up with a error code NCLE001. I know that I am early and they have not gone on sale as yet but did not want t ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

paulp6262
Level 2: Rookie

Hi, Today I recharged my prepaid data card and the first recharge failed, I repeated the process and got a successful recharge. On checking my credit card I have been billed twice and likewise the card information shows two identical re-charges. I se ...

SarahS123
Level 1: Cadet

When I buy a new phone through Telstra with a plan does this automatically come with insurance?Say the phone breaks over the 24 months I'm paying it off for, they'll send me a new one?Or does insurance need to be bought separately?

Dodgemeister
Level 1: Cadet

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

kel981
Level 1: Cadet

Hi I need help adding a new number to my account as a pre paid. There is no account settings???

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

youngblood
Level 8: Inspector

hi guys..... I have not been able to log onto my Telstra account on both my 2  MacBook Pro 's.....this has never happened before and chat help ref no. INC000095152299 has not been able to do anything about it...I have asked for tech people to contact ...

OAP
Level 2: Rookie

I have not had the ability to access many things on telstra as the site will not let me,I have been having this problem for over 13 days now. I have spoken to about 10 ormore so called helpers, spent numerous hours waiting on line,answer the same que ...

Fav
Level 3: Gumshoe

Just got an email from Telstra telling me that my plan was going to change from 29 January. The email said 'Your current recharge... is the $30 30 day expiry and your new one is the $30 28 day expiry', yet in fact mine is the $50 365 day expiry which ...

Butterfly21
Level 7: Deputy Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

DianneEB1060
Level 1: Cadet

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

GC2576
Level 1: Cadet

I need to cancel an internet plan that is no longer needed. How do I go about this?

contactchris
Level 3: Gumshoe

Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.

It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...

Adamrg2020
Level 3: Gumshoe

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

AMD5
Level 1: Cadet

I am receiving recorded calls from a private number, ostensibly from Telstra, asking me to enter my personal details e.g., birth date. I do not trust giving out these details when the caller is not verified. There are no ways of contacting Telstra to ...

TLangley
Level 1: Cadet

Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

Wildy1
Level 2: Rookie

I just recharged my wifi mobile modem with $40, I expected to see a data amount of 35GB added to my account, however I was only credited 12GB. Is this correct, or is there an issue somewhere? I have tried multiple calls to various numbers and have le ...

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

PD99
Level 2: Rookie

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed unde ...

Allan-83
Level 1: Cadet

I have requested a refund of $31.23 from Telstra but has been ignored.Please advise an early resolution to this ongoing mess.

Foneitin
Level 2: Rookie

I am currently on a Prepaid Max plan with 5G access that expires in just over 3 months. I am considering recharging before 1 February 2021 to retain 5G access for a further 12 months on the new Prepaid Complete plan as described here: https://www.tel ...

Gazzari
Level 2: Rookie

Hi, I get itemised bills, but have just noticed that the details of MMS I have sent don't include the number I sent them to. Where can I get that info please?I need to access the numbers for 2 MMS I sent on 6th Feb.(I wondered if the item code in the ...

JanGi
Level 1: Cadet

I have searched for hours and texted Telstra prepaid support but they cannot understand my question.  The only information that I can find was from 2016 and the link to Telstra which is supposed to show the information does not.  I want to know if I ...

BowTie11
Level 1: Cadet

I have a 28-day pre-paid plan.  When I tried to set up an auto-recharge, the only option is to nominate a specific day.  Since a 28-day period never falls on the same day each month, that means I will never be able to bank un-used data! That is not h ...

hustakin
Level 1: Cadet

I've created Telstra ID and want to add my account into my Telstra. I've tried to input phone number/sim number/Telstra account number and it always told me that it's not match or something went wrong...  Someone tell me how to add my account?  I fou ...

Nothappy38
Level 1: Cadet

Why does my account have a 300kb limit on multimedia messages? And can I change it?

i_like_phones
Level 1: Cadet

Hi, I am looking to move from another provider to Telstra, I tried to call but wasn’t able to get through to a real person. My question is will the existing home phone number be ported across?  Is this captured as part of the sign-up process? Thanks

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

L5513978
Level 1: Cadet

I am currently an Australian stuck in Europe.  I have bought a local European mobile service to save money.  My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone).  Can I suspend it given the circ ...

L5513978
Level 1: Cadet

I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month.  I am not using it can I and how do I suspend it until I return

NightMARExxx
Level 1: Cadet

I bought this sim from a petrol station but i tried activating it using serial number but it says the sim has expired even though expiry is on 05 may 2022 so I went back to petrol station to try another one and that one showed the same thing.. I simp ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

MitchellDay
Level 2: Rookie

Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...

Khelenor
Level 1: Cadet

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...

Koz
Level 1: Cadet

The app is useless after I switched my plan from prepaid plan to postpaid plan.I cannot check my balance, usage or any information. All the functions and recharge options are still for prepaid plan, nothing was changed. and always shows "something we ...

mmbg
Level 1: Cadet

Hello. 

I have a question as I recently placed an order with telstra. 

I was told that I can authorize my daughter to receive the package at home just by confirming my details. Has anyone done this before? 

Desmo65
Level 1: Cadet

When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 1: Cadet

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Muhammad-Memon
Level 1: Cadet

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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