Accounts & Plans

Hi, I get itemised bills, but have just noticed that the details of MMS I have sent don't include the number I sent them to. Where can I get that info please?I need to access the numbers for 2 MMS I sent on 6th Feb.(I wondered if the item code in the ...

I have searched for hours and texted Telstra prepaid support but they cannot understand my question.  The only information that I can find was from 2016 and the link to Telstra which is supposed to show the information does not.  I want to know if I ...

I have a 28-day pre-paid plan.  When I tried to set up an auto-recharge, the only option is to nominate a specific day.  Since a 28-day period never falls on the same day each month, that means I will never be able to bank un-used data! That is not h ...

I've created Telstra ID and want to add my account into my Telstra. I've tried to input phone number/sim number/Telstra account number and it always told me that it's not match or something went wrong...  Someone tell me how to add my account?  I fou ...

See title.

Why does my account have a 300kb limit on multimedia messages? And can I change it?

Hi, I am looking to move from another provider to Telstra, I tried to call but wasn’t able to get through to a real person. My question is will the existing home phone number be ported across?  Is this captured as part of the sign-up process? Thanks

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

I am currently an Australian stuck in Europe.  I have bought a local European mobile service to save money.  My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone).  Can I suspend it given the circ ...

I am currently overseas (stuck due to COVID). I'm on Mobile Plan Extra Small which costs $40 per month.  I am not using it can I and how do I suspend it until I return

I bought this sim from a petrol station but i tried activating it using serial number but it says the sim has expired even though expiry is on 05 may 2022 so I went back to petrol station to try another one and that one showed the same thing.. I simp ...

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"I rang the number but a recorded message told me that " ...

The app is useless after I switched my plan from prepaid plan to postpaid plan.I cannot check my balance, usage or any information. All the functions and recharge options are still for prepaid plan, nothing was changed. and always shows "something we ...

Hello. 

I have a question as I recently placed an order with telstra. 

I was told that I can authorize my daughter to receive the package at home just by confirming my details. Has anyone done this before? 

When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Was wanting to find out internet internet for house but I am a parent experience hardship 

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...