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Wintercake
Level 1: Cadet

I have received the update to the telstra app and I am no longer able to view calls and sms usage history on my prepaid phone. I have uninstalled/reinstalled the app and still getting directed to refresh my page. I have contacted telstra twice now ab ...

visia
Level 1: Cadet

I recently noticed that my Bigpond email account has been acting up. If I send myself an email to my bigpond account, it will display in the inbox for maybe 30 minutes before vanishing completely. It doesn't get moved to any other folder unfortunatel ...

Fishkeeperjim
Level 1: Cadet

Want to know when my plans end so I can cancel my account 

Graemekoz
Level 2: Rookie

I had a question regarding telstra accounts.   I am planning on signing up to a Telstra personal Account to get a new phone.  This would require me to be on a 12 month contract.   At some point in the future, my employer may provide me with the optio ...

AJS4
Level 1: Cadet

Can anyone tell my why it’s taken 4 days and still the new SIM I have purchased hasn’t been activated. I have contacted Telstra via the 24/7 app numerous times without help. Now it seems I am unable to message.Can anyone else help?

Almighty1
Level 1: Cadet

I have just rejoined telstra on my account there is a home internet (nighthawk) and a mobile phone  <number removed to protect your privacy> Question; Do I have a direct debit on my account Question; are the two services on the one Bill 

AliQ
Level 6: Bloodhound

Hi,Does anyone have any know when Telstra will release those new Pre Paid mobile phone plans that include International Roaming ?Thanks.

doctor21
Level 1: Cadet

HI,would you please give me the Step-by-Step how to cancel the auto-recharge as I am thinking about changing the plan.

APJ818
Level 1: Cadet

Is anyone aware why it takes so long to upload a pre paid number into myAccount.I have been waiting 76 days for the number to be uploaded

AJBC
Level 2: Rookie

Was it an elaborate scam? I have received numerous emails and phone messages over the last few months telling me that my pre paid mobile plan was going to be upgraded. This upgrade was to be automatic with all my data credits etc being transferred to ...

Gbul4
Level 1: Cadet

Asking me to check a box to prove I'm not a robot but the is no box to check

Ap29
Level 1: Cadet

Message reads, Can't retrieve membership details 

Lggore84
Level 1: Cadet

I'm currently on prepaid and having trouble upgrading to plan

Debby1
Level 1: Cadet

Can you call me to discuss bill

EmDT
Level 1: Cadet

Why is my Telstra prepaid mobile recharge showing as 'BOOST' on bank statement???

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

karkam
Level 1: Cadet

Hi We have Telstra bill and  on the bill  said: "Payment is not required" We have close our existing Credit Card and we need to renew my account number for credit to my new account.   Regards
Sukarkam

Personal details removed to protect your privacy 

TheOxOz
Level 1: Cadet

Hi there, if I'm in Australia using a Telstra mobile service and I receive an SMS message from a US based number, does this cost me anything? For example, if a US friend sends me a text message, or if an online service I use sends a text message aler ...

LPV1
Level 1: Cadet

Hi I recently bought a pre paid sim for a Telstra phone for an older person and now he can’t do anything with the account because it’s in my name. How do I get his name connected to the sim (not a business sim just private) and mine removed? There’s ...

Eaglemist
Level 4: Private Eye

<removed for your privacy>

Lord1
Level 1: Cadet

Hi There 

I am not able to connect to my Telstra Plus Account where i had over 35K point  Its keeps giving me error Support code: CNE1072 

I have tried numerous times via Telstra App 24/7 every time I get informed someone will look into this and will c ...

Tp122
Level 1: Cadet

  I bought 2 A52 phones from a Telstra store.  One was available the other had to be ordered and was told it will be arriving on 23rd. It didn’t turn up on the Friday so had to wait until the Tuesday 27th. When it arrived I was the told I wasn’t able ...

BlackSnake
Level 1: Cadet

Why can I not recharge my phone? It keeps telling me my credit card is no good or find another method. There is plenty of credit on the card and I have tried three different cards, nothing will work. You cannot chat to anyone anymore, not details of ...

Maisie-Marigold
Level 2: Rookie

I escalated a complaint to the Office of the CEO 6 weeks ago as per the contact details on the webpage Contact the office of the CEO (telstra.com.au) I have received no response; not even acknowledgement of my letter. A week ago, I then sent a follow ...

Kumagirl
Level 1: Cadet

Hi I'm just seeing if it's possible to activate a number for my child it's not letting me go through with activating the sim after putting in my licence details.

AJBC
Level 2: Rookie

Was it an elaborate scam? I have received numerous emails and phone messages over the last few months telling me that my pre paid mobile plan was going to be upgraded. This upgrade was to be automatic with all my data credits etc being transferred to ...

Ap29
Level 1: Cadet

Message reads, Can't retrieve membership details 

Debby1
Level 1: Cadet

Can you call me to discuss bill

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Ride_On
Level 1: Cadet

I'm currently overseas and need to have access to sms sent from australia for my banking accounts. If a friend purchases the $30 prepaid mobile casual sim (6 months expiry) and sends it to me1. Am I able to simply activate it overseas?2. Once activat ...

JP377
Level 2: Rookie

Once Telstra updated my plan to their new system I have no recognition of my data usage. I have identified what I believe to be the fault but find it difficult to get the help desk to help.The problem as I see it is quite simple, I have two account I ...

WJA777
Level 5: Eagle Eye

Is the Pixel 4a 5G that I purchased outright recently from Telstra locked to the Telstra network?

Viv14
Level 1: Cadet

Hello, Currently a Telstra customer - have a bundle pack with NBN, x2 iPhone 7 mobile phones and x1 home phone and was just wondering if it’s possible to upgrade to the iPhone 12? Any advice on this would be appreciated 

used
Level 1: Cadet

How to I cancel my tablet add on . Plan ran out and I have no need for the mobile connection on the Samsung tab a 8 tablet

nard_dog
Level 1: Cadet

Hi all, I just bought a Telstra SIM Kit and tried to activate it online but got the message that it was expired, then when I tried again, it showed the message "Something went wrong. We're unable to activate this SIM at the moment." Has anyone had th ...

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

Matt0609
Level 2: Rookie

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.Where do I now find the tax inv ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SupInfinity
Level 4: Private Eye

what’s the process? chat told me earlier they are just the billing dept and can’t call me or where are the steps found in writing by telstra?

SOOCSI
Level 1: Cadet

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

mizy
Level 1: Cadet

Can i transfer points to someone else online without calling telstra

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

kevin1987
Level 1: Cadet

i paid my bill using the app which debits it from my bank card this morning . the money isn’t showing as being paid or gone. it’s still sitting there. Is this normal?

Ness19
Level 1: Cadet

I was going to change my prepaid to the new upfront mobile plan as i was under the impression when it says you can add up to 10 sims to share data that meant I could add my kids to mine and I would only have to pay one amount per month rather than pa ...

Bazza4
Level 4: Private Eye

Latest account has increased to $110. I know not why. Says premium account better for families using multiple streaming services. I am widowed pensioner with a small dog. Says account has increased from $90 special rate. I have been paying $100 since ...

Max1260
Level 1: Cadet

How long after the expiry date of the last recharge, my pre-paid simcard will expire?

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Hilltop45
Level 1: Cadet

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

doctor21
Level 1: Cadet

HI,would you please give me the Step-by-Step how to cancel the auto-recharge as I am thinking about changing the plan.

APJ818
Level 1: Cadet

Is anyone aware why it takes so long to upload a pre paid number into myAccount.I have been waiting 76 days for the number to be uploaded

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Muhammad-Memon
Level 1: Cadet

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...

Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

contactchris
Level 5: Eagle Eye

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit