Accounts & Plans

Hi there,  i am trying to activate a pre-paid SIM card with no luck.  An email was received from Telstra to say this would take up to four hours, it has been 12 and the card is still inactive. Telstra, can you please assist.

I downloaded the My Telstra app to my mobile, but when I click on 'sign in'I get a message 'My Telstra has stopped' I have tried several time and rebooted my phone. enabled mobile data instead of wifi, same result each time. Anyone else getting the s ...

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Ive accidentally recharged the wrong service, I didn't realise. I should have recharged 04xxxxxx67 not 04xxxxxx77. I no longer have access to the 045xxxxxx77 service so is it possible to have the credit moved over to the current service 04xxxxxx67   ...

Appreciate the difficulty in maintaining a customer service focus during COVID but has anyone got any suggestions on how to contact Telstra to sort out a new mobile plan and follow up on an agreed refund. For almost two weeks I’ve been trying to call ...

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Telstra does a promotion for 30k points but not available. been cheking for the last two weeks and nothing.. someone knows anything?

Has anyone paid to keep their phone at the end of the lease?  I’m trying to query the amount they are charging me but am not getting a response in the messages. 

Hi,I'm trying to get a response from Telstra chat on how to disconnect the nighthawk service I have on my account, which I went to after trying to cal 132200. No response after nearly 4 hours and the 132200 just send you back to the message app. Does ...

Ordered an eSIM yesterday expecting to get an email with sign in details but got no such thing. Can't sign into the app. The customer ID provided does not work. Without being able to sign into the app cannot cancel the order. Cannot track the order, ...