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How to understand your mobile bill charges

If you see something on your bill that you don’t understand, or don’t see something you were expecting, you can query your bill online in My Account or the My Telstra App.

 

Find out more about breaking down your bill with our Bill Explainer >

 

This video can help you learn more about your mobile bill to better understand your statement, including;

 

- Your bill overview (0:23)
- Your bill summary (0:52)
- Detailed usage if you have a detailed bill (1:30)

 

Version history
Revision #:
3 of 3
Last update:
April
Updated by:
 

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