Accounts & Plans

A Telstra ID refers to a single username and password that is your key to making the most of your Telstra products and services.   If you currently use My Account,  My Telstra App, CrowdSupport, or the My Football Live and Netball Live Apps, then th ...

Ever had the inconvenience of calling up to find out you weren’t authorised to speak on behalf of the account? This is in an effort to protect the privacy of the account holder but authorised representatives can be added to enquire in future. Here’s ...

Need to reset your username or password for MyAccount or Bigpond accounts?    MyAccount   The reset functions can be found here: 
Username: https://myacct.telstra.com/forgottenUsername
Password: https://myacct.telstra.com/forgottenPassword

If you aren' ...

Question When I contact Telstra, what information is the best to ask for as confirmation of my discussion?     Answer Telstra Employees may provide their employee number when asked. However, employees are not allowed to provide this information for a ...