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Community Manager Gamgees Community Manager
Community Manager

Placing your order   How can I find out how much my phone is worth? You can either type your handset make and model or IMEI number into the quick search box on the top right hand side of the website or on the homepage. Or search your phones make and ...

Community Manager TimBartel Community Manager
Community Manager

    Pre-Order (inc. Backorder)   What does pre-order mean? A pre-order is a confirmed order for a new device that has not yet been released. It also means your new device will be dispatched from the release date.   How do I pre-order? You can pre-ord ...

Level 24: Supreme Being DrQ
Level 24: Supreme Being

SIM Card Sizes: SIM cards come in three different sizes, the size you require depends on your phone. The three sizes are Standard, Micro, and Nano.   Most current and later generation major smartphones (eg. iPhone 5, Galaxy S6, Xperia Z3, LG G5 and ...

Community Manager Gamgees Community Manager
Community Manager

What does EOI mean?
An EOI is an Expression of Interest. This means we’ll register your details and keep you updated with all the latest information. You don’t have to be an existing Telstra customer to submit an EOI.   How will I know when to pre-ord ...

Community Manager Gamgees Community Manager
Community Manager

Update: New Phone and Tablet Feeling is not available to new customers that take up any mobile or tablet plans on and from 14 January 2020. If you took up this extra before 14 January 2020, you can continue to redeem it as per the existing terms for ...

Community Manager Gamgees Community Manager
Community Manager

What day will my delivery arrive?
Pre-Orders: We expect to start shipping pre-orders from when the device is in market. Please check our website for in market launch timeframes for your new device. Whilst we aim to deliver all pre-orders from 8am on ...