Accounts & Plans

Pro-rata  - I'm sure you have all heard the term thrown around before, "Don't worry, that's just pro-rata charges" but what does it actually mean, and how does it effect a customer's bill?   Explanation:   In a Telstra sense, pro-rata is charging for ...

Update: New Phone and Tablet Feeling is not available to new customers that take up any mobile or tablet plans on and from 14 January 2020. If you took up this extra before 14 January 2020, you can continue to redeem it as per the existing terms for ...

In 2007 the ACT Government imposed a Utilities (Network Facilities) Tax on the infrastructure of utility companies, including Telstra. The tax is applied to water, electricity and telecommunications infrastructure on a per kilometre basis and is ove ...

Telstra’s National Reverse Charge and Australia Direct (reverse charge from overseas back to Australia) services are no longer available.   

We’re always finding new ways to help you and your business for your peace of mind.   Personal customers   ‘Three for Free’ for home broadband We know that sometimes you can go over your home broadband data limit – that’s why we’re offering 'Three fo ...

What can I do if I have an unresolved problem with my Telstra account?
We understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactory email reply ...