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Level 1: Cadet

2018 AFL Live pass

Hi my partner is trying to get the afl live subscription working on an additional device. Ive logged into my telstra account through his app but when i go to subscribe it says i either need to be on telstra network or sign in using my login details. I go to log in as his phone is not on telstra and it just loops back to the same page and doesnt do anything.
How can i activate the pass on his phone? Im wondering that maybe over the course of the years 5 or so different phones have been used. If so how do i remove old phones from the subscription. Bearing in mind these old phones dont work anymore.

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3 REPLIES 3
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Support Team
Support Team

Re: 2018 AFL Live pass

Hey @JGowans

 

Thanks for your post and I can definitely help you to get your AFL Subscription working on all your devices. Firstly, how exactly did you subscribe? (In app purchase, AFL.com.au, Club Digital membership or our 2017 AFL Live Pass Offer)?

 

If you registered via the AFL website, then you should be able to login with the Telstra ID your subscription is associated with and have access to premium content. In-App subscriptions will only have access on devices with the same operating system (ie. Android or iOS respectively).

 

I will also send you a private message so we can verify your login details are correct.

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: 2018 AFL Live pass

how do I activate AFL live pass on my secondary phone which is not connected to Telstra and the One Place Portal won't let me login using TelstraID
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Telstra (Retired)
Telstra (Retired)

Re: 2018 AFL Live pass

Hi @lisand,

 

How did you initially subscribe to the AFL Live Pass? (Eg Via AFL.com.au/livepass, or in-app via iTunes / Google Play)

 

If you were not sure, your credit card description line will tell you (Eg Telstra Applications Melbourne, Google TLS, Apple Sydney)

 

- ToneB

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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