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Level 1: Cadet

AFL app

Hi, I am a Telstra customer but for some reason it will not let me stream live AFL from the app. Every time I try to it either does not load or when it does it says technical issue please try again later. I have deleted the app multiple times and updated my phone every time and nothing seems to work. I have taken it into two Telstra stores and both times they say they don't know how to fix it  and don't do anything about it which is a pretty poor effort. 

If you could help that would be great.

 

Thanks,

Sophie

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Support Team
Support Team

Re: AFL app

Hello @Soph4

 

Apologies for the issues accessing your Live Pass.

 

Were there any issues redeeming your free live pass?

If you head to the 'More' tab, then Live Pass subscription,

are your account details displayed?

 

If not, uninstall and reinstall again, but open afterwards while connected

to 4G, as the AFL App recognises your free live pass via Telstra's 4G network.

 

Once signed in, are you able to access full match replays and highlights?

What about AFL.TV? (in the video tab)

 

If you are signed in and can access everything but the live stream and AFL.TV,

then the likely answer is that your device cannot support the live stream.

 

The list of supported devices can be found here.

 

If you could please provide your model details and iOS/Android version I can

investigate further.

 

 

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