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Level 1: Cadet

Afl live not working

Answered
Just purchased a weeks subscription to watch AFL live. Have signed in to my account and updated my iPhone X. Unable to view any games not happy at all.
1 ACCEPTED SOLUTION

Accepted Solutions
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Support Team
Support Team
Accepted Solution

Re: Afl live not working

Hello @Helena27

 

Sorry to see you can't access your AFL Live Subscription

 

Could you please go to the more tab within the AFL Live App

Then settings, AFL Live Pass Subscription. 

There should be an option to 'restore' your subscription

 

Uninstalling and reinstalling the AFL Live App may help as well.

 

Give this a go, let me know how you go.

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5 REPLIES 5
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Support Team
Support Team
Accepted Solution

Re: Afl live not working

Hello @Helena27

 

Sorry to see you can't access your AFL Live Subscription

 

Could you please go to the more tab within the AFL Live App

Then settings, AFL Live Pass Subscription. 

There should be an option to 'restore' your subscription

 

Uninstalling and reinstalling the AFL Live App may help as well.

 

Give this a go, let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: Afl live not working

Thank you this worked for me.
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Support Team
Support Team

Re: Afl live not working

Glad to hear @Helena27

 

Thanks for letting us know

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: Afl live not working

Annual subscription renewed a week ago, uploaded latest afl live app, can log in but cannot watch live games, can access older game highlight videos

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Support Team
Support Team

Re: Afl live not working

Hello Peter182,

 

Apologies for the issues accessing your Live Pass.

 

What you are describing is what an unsupported device

experiences when accessing a live stream.

 

Can you please confirm the device and software version it's running?

 

have you been able to watch any live matches this year?

 

Can you access AFL.TV in the video tab of the AFL App?

(We broadcast AFL.TV in the same manner as a Live Stream)

 

Have you tried uninstalling and reinstalling?

If you access the Live Pass Subscription page in the 'more' tab,

does it display your subscription details or ask to restore/sign in?

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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