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Level 1: Cadet

AFL live pass charging when account inactive

I have been charged $4.99 a week for afl live pass for almost 7 months. I had it for one week and cancelled it. It's impossible to find a contact number to speak to someone and noone at Telstra can help. Looks like this has been a common issue with AFL live charging people when there account is inactive. How do I get someone to contact me asap. This is very frustrating.

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Support Team
Support Team

Re: AFL live pass charging when account inactive

Hi @Mamida1982

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

All support for the AFL Live Pass is done here on CrowdSupport. 

 

I would be happy to look into this further for you, I have sent you a private message to request extra information. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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