Highlighted
Level 1: Cadet

AFL live stream

Answered
So i am in another country and brought the afl yearly subscription but now everytime i try to watch it says error and to contact support. What **bleep**in waste of $100 if i cant even use it. Ive deleted and reloaded the app still doesnt work. Please tell me where i can find info you need to
Help.
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: AFL live stream

Live steaming of matches isn't available outside of Australia and New Zealand.

Overseas, you need a subscription to watchafl.com as they have the streaming rights. They are part of Fox Footy and have no association with Telstra.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: AFL live stream

Live steaming of matches isn't available outside of Australia and New Zealand.

Overseas, you need a subscription to watchafl.com as they have the streaming rights. They are part of Fox Footy and have no association with Telstra.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
Level 1: Cadet

Re: AFL live stream

Well do i get a refund or credit or something as i never saw this mentioned anywhere. Also i cant even watch replays from last round so somethings wrong
Highlighted
Community Manager Community Manager
Community Manager

Re: AFL live stream

Hello @Jimjam63

 

Apologies for the confusion with the AFL Live Pass

 

Jupiter is correct in stating only customers within Australia and New Zealand can access premium content (this includes match replays)

 

This was agreed to in the terms on commencement of the subscription.

 

In terms of cancelling/refund, how did you purchase your LivePass? (in the App Store, Play Store, AFL Website)

 

If unsure please check your credit card statement:

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via App Store 

 

If your subscription was activated through the Play Store or App Store,

you will need to contact them to request a refund, as we do not have access to their subscriptions.

 

If you have signed up through the website, I'll send a private message to get the required details.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Community Manager Community Manager
Community Manager

Re: AFL live stream

@Jimjam63

 

Sorry, I forgot to provide links to Apple and Google in my previous message

 

 

To contact Apple (App Store): https://tel.st/kwqqt

 

To contact Google (Play Store): https://tel.st/mpskz

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit