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Level 1: Cadet

AFL live streaming not working

Hi,

My afl live pass is not working on my phone. I was able to watch two quarters this morning until 9am and now can no longer stream anything. It says there is a playback error and to check my internet connection but internet connection is fine both on and off wifi. Looking at the boards it seems others are having similar issues, is there a known problem?

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6 REPLIES 6
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Level 1: Cadet

Re: AFL live streaming not working

I'm having this issue today as well. It's the first time its happened to me. This is what appears on the app on my phone, and on the site nothing plays, just black screen.

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Telstra (Retired)
Telstra (Retired)

Re: AFL live streaming not working

Hi @Amanchopra

 

Thank you for getting in touch with us.

I'm sorry to hear about the problems you are experiencing with the app.

 

Could you let me know about the device you are using?

Device / Model / OS version

 

Regards

 

Micheal @ Telstra

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: AFL live streaming not working

Hi @staytothelights

 

 

Thanks for contacting us about your AFL app problems.

 

Can  you let me know about the device you are using?

Device / Model / OS version

 

Regards

Micheal @ Telstra

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: AFL live streaming not working

Used my Mac. High Siera. Version 10.13.5   Also Iphone 6splus  ios 11.4

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Telstra (Retired)
Telstra (Retired)

Re: AFL live streaming not working

Hi @staytothelights

 

Thanks for getting back to us.

 

I would recommend uninstalling & reinstalling the app on your iPhone 6 Plus then restoring the purchase.

Open the app on your iPhone

Log out of the app

Delete and reinstall the AFL app.

Make sure you are connected to the Telstra Mobile Network

Open the app, follow the prompts e.g. Favourite Team, Location and Age.

Log in with your Telstra ID

Then click More > My Account to make you are logged in.

 

On your Mac

Go to www.afl.com.au/livepass

Click login on top right corner

Log in with the same Telstra ID

Click > Manage My Live Pass

You should then see you Plan details etc.

Then follow the prompts to link your pass.

 

Once complete, you should be able to view the premium content.

 

Please let me know if this works for you

 

Regards

Micheal @ Telstra

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: AFL live streaming not working

It's now working, thank you.

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