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I was watching some replays on the AFL Live app, but I then tried to watch the first quarter of the Port Adelaide vs Adelaide game from Round 3, 2013, and it gave me the "Sorry, there is a problem playing this video." All the other quarters work except for that one. So then I tried going into the AFL match replays website (http://www.afl.com.au/livepass/match-replays) and tried it on that. When I selected the quarter, it wouldn't load the video, but instead shows the loading spinning wheel. Can you please help me??
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Hi @Daniel906
Good news, the missing quarter has been uploaded today
It's now availabke for you to watch
Regards
Micheal @ Telstra
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Hi @Daniel906
Good news!
The missing first-half NAB Cup match from Feb 17 2013 is now up on the website and app and available to view
Regards
Micheal W
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Re: AFL Live Video Error
Hi @Daniel906,
Thanks for getting in touch with us.
Yup, you're right, the first quarter of the R3 Crows v Power match from April 15 2013 returns an error.
I have reported this to our Tech area.
When I hear back I will let you know
Regards
Micheal @ Telstra
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Re: AFL Live Video Error
Hi @Daniel906
It is being worked on
As soon as I hear, I will let you know
Regards
Micheal @ Telstra
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Hi @Daniel906
Good news, the missing quarter has been uploaded today
It's now availabke for you to watch
Regards
Micheal @ Telstra
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: AFL Live Video Error
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Re: AFL Live Video Error
Hi @Daniel906
Thank you for letting us know, I've been able to replicate the problem with the replay you mentioned.
I've contacted our tech team about this and will let you know when I hear back from them.
Thank you
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Hi @Daniel906
Good news!
The missing first-half NAB Cup match from Feb 17 2013 is now up on the website and app and available to view
Regards
Micheal W
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: AFL Live Video Error
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Re: AFL Live Video Error
Hello @MEL-1861
Apologies for the access issues experienced accessing your Live Pass
There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.
This issue has been identified and resolved and should not impact any of the sports live streams today.
Apologies again for the inconvenience
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Re: AFL Live Video Error
Hello @nitro380
Apologies for the issues you're experiencing with your Live Pass.
Could you please clarify what the issue is?
You've posted on an old post relating to accessing historic match replays,
and I can see that the replays were fixed.
There was another post in the thread from April 6 when we did have an outage
that impacted some of our customers, but that issue was fixed the same day.
Have you tried uninstalling and reinstalling the AFL App to see if that helps?
If that doesn't help, a full explanation of the issue you're experiencing, as well as
the details of the device used (model and software version)
to access the AFL App will help me investigate further.
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