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Level 1: Cadet

Afl subscription

The afl subscription that comes free with my plan won't activate on my iphone

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Support Team
Support Team

Re: Afl subscription

Hi @Edo26

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

Are you connected to the Telstra Mobile (4G) network when redeeming your subscription?

At what point do you get stuck? Are there any error messages? 

 

What version of iOS is your device running? 

Have you uninstalled and reinstalled the AFL Live App to see if this assists? 

 

If you have previously linked your AFL Live Pass to a TelstraID, I would recommend trying to log in via More > My Account > Log In, instead of clicking the "Free for Telstra Mobile Customers" option. 

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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