Level 1: Cadet

Cancel subscription

I have been charged for AFL Live weekly subscription even though I am a Telstra mobile customer?

I have been trying to cancel subscription and it just does nothing? It’s very frustrating, I’ve been charged for over 6 months! How can I cancel?

 

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Cancel subscription

What is the description next to the charge on your statement?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Community Manager Community Manager
Community Manager

Re: Cancel subscription

Hi @dams1

 

Thank you for your post, my apologies for any issues you've experienced with AFL Live Pass. 

 

I would be happy to look into this further for you, I've sent you a private message to request some additional details. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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