Level 1: Cadet

Charges on my card

I keep getting charged since 16 Oct  4.99 every week.  I would like a full refund.


i have no telstra services, no account.  I had done a free trial to watch grand final which I canceled right away when it didn't work on my TV.   


How do I get a full refund?

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Community Manager Community Manager
Community Manager

Re: Charges on my card

Hi @UnsubMe


Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass.


I have sent you a private message to request further details so that I can investigate. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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