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Level 1: Cadet

Constant video errors - AFL Live

Answered

Hi,

 

Watching games on the app often gives errors, but I can click back in and it all works fine. The frequency of the errors seems to be proportional to the popularity of the game. Today, trying to watch the ANZAC game, I get about 5-10 errors before being able to watch about 30 seconds then another error and the process begins again.

 

I can only assume that this is due to insufficient bandwidth. You know about these games and we pay for access to all games across the year. Why not provide enough bandwidth for the service to work as described (and paid for)?

 

Thanks,

Tim

1 ACCEPTED SOLUTION

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Community Manager Community Manager
Community Manager
Accepted Solution

Re: Constant video errors - AFL Live

Hello @ChaoticSequence

 

Apologies for the issues experienced

 

It is not normal to be getting constant errors when using the AFL App, it doesn't sound like this is a 

network issue as we have had no similar reports from other customers.

 

I would suspect this issue is to do with the device you are using to access the AFL App

or the internet connection for it, or both

 

Can you please confirm what device you are using?

What version of iOS/Android its running?

Have you tried uninstalling and reinstalling the AFL App?

Have you tried connecting through 4G and different Wi-Fi networks?

 

Once I have more info we can investigate further

 

 

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2 REPLIES 2
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Community Manager Community Manager
Community Manager
Accepted Solution

Re: Constant video errors - AFL Live

Hello @ChaoticSequence

 

Apologies for the issues experienced

 

It is not normal to be getting constant errors when using the AFL App, it doesn't sound like this is a 

network issue as we have had no similar reports from other customers.

 

I would suspect this issue is to do with the device you are using to access the AFL App

or the internet connection for it, or both

 

Can you please confirm what device you are using?

What version of iOS/Android its running?

Have you tried uninstalling and reinstalling the AFL App?

Have you tried connecting through 4G and different Wi-Fi networks?

 

Once I have more info we can investigate further

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: Constant video errors - AFL Live

Device: Nokia 6 (TA-1033)
OS: Android 9

Not much point in trying anything now as it's working properly. I would say I usually have an error 1-3 times per game. This could well be due to an issue at my end perhaps (as an aside it would be nice if the app kept trying to load the video for longer rather than throwing an error). However, it seems strange that the one time I have the issue constantly is 1st quarter of one of the most popular games of the year. I'll try using 4G if I have this problem again.

Thanks for you help.

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